Service Advisor

1 month ago


Workington, United Kingdom Arnold Clark Full time

We are currently recruiting for a new Service Advisor to help us keep our Workington branch running smoothly.

**Hours**

Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays.

**About the role**

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

**Day-to-day duties**
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Liaising with the workshop and bodyshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
- Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.

**Essential skills**
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload.
- Ability and willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.

**Nice to have (but not essential)**
- Experience of upselling products or services is desirable.

If you’re successful, you’ll benefit from excellent working conditions, including extensive training and support (with the prospect of progressing to an IMI training programme), life assurance, sick pay cover, maternity & paternity packages, enhanced holiday package and private healthcare.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.


  • Service Advisor

    5 days ago


    Workington, United Kingdom Kelly Services (UK) Ltd Full time

    Exciting Opportunity for Service Advisor Role! We're currently seeking a skilled Service Advisor to join a dynamic team at a renowned automotive establishment in Workington. As a Service Advisor, you'll play a pivotal role in ensuring exceptional customer experiences and supporting the smooth operation of our service department. Here's what the...

  • Service Advisor

    4 days ago


    Workington, United Kingdom Kelly Services (UK) Ltd Full time

    Exciting Opportunity for Service Advisor Role!We're currently seeking a skilled Service Advisor to join a dynamic team at a renowned automotive establishment in Workington. As a Service Advisor, you'll play a pivotal role in ensuring exceptional customer experiences and supporting the smooth operation of our service department. Here's what the role...

  • Service Advisor

    5 days ago


    Workington, Cumbria, United Kingdom Kelly Services (UK) Ltd Full time

    Exciting Opportunity for Service Advisor RoleWe're currently seeking a skilled Service Advisor to join a dynamic team at a renowned automotive establishment in Workington. As a Service Advisor, you'll play a pivotal role in ensuring exceptional customer experiences and supporting the smooth operation of our service department. Here's what the role...

  • Service Advisor

    5 days ago


    Workington, United Kingdom Kelly Services (UK) Ltd Full time

    Exciting Opportunity for Service Advisor Role!We're currently seeking a skilled Service Advisor to join a dynamic team at a renowned automotive establishment in Workington. As a Service Advisor, you'll play a pivotal role in ensuring exceptional customer experiences and supporting the smooth operation of our service department. Here's what the role...

  • Service Advisor

    4 days ago


    Workington, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Workington branch running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re...


  • Workington, United Kingdom Dobies Cumbria Motors Ltd Full time

    **Customer Service Advisor - Full Time - **Monday to Friday and every other Saturday morning** We are looking for an experienced Customer Service Advisor. Reporting to the Service Manager and working closely with the Workshop Controller, you will be responsible for managing the customer and their vehicle during their visit and provide high quality and...

  • Service Advisor

    3 days ago


    Workington, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 with up to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Workington About the role We are currently recruiting for a new Service Advisor to help us keep our Workington branch running smoothly. Hours Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. About the role Our Service Advisors are...

  • Service Advisor

    3 days ago


    Workington, Cumbria, United Kingdom Kelly Services (UK) Ltd Full time

    Exciting Opportunity for Service Advisor Role! We're currently seeking a skilled Service Advisor to join a dynamic team at a renowned automotive establishment in Workington. As a Service Advisor, you'll play a pivotal role in ensuring exceptional customer experiences and supporting the smooth operation of our service department. Here's what the...


  • Workington, United Kingdom Gates Tyres - Protyre Full time

    Gates Tyres, Protyre Autocare are currently looking to recruit a highly enthusiastic and self motivated service advisor to work in our busy Mot and Service centre based at Lillyhall. This role is highly demanding but highly rewarding if your passionate about the customer journey. You will be working in a busy enviroment so the role can be phsyically...

  • Parts Advisor

    4 days ago


    Workington, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 with up to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Workington About the role **We offer our Parts Advisors**: £37,000 OTE, made up of a competitive hourly rate, plus salary bonuses 33 days’ annual leave, rising to 40 with long service Flexible hours On-site and off-site training through our Parts...

  • Parts Advisor

    4 days ago


    Workington, United Kingdom Arnold Clark Full time

    **We offer our Parts Advisors**: - £37,000 OTE, made up of a competitive hourly rate, plus salary bonuses - 33 days’ annual leave, rising to 40 with long service - Flexible hours - On-site and off-site training through our Parts Academy - Private healthcare and sick pay cover - Maternity and paternity packages **About the role** Do you have customer...


  • Workington, United Kingdom James Street Group Practice Full time

    **Primary Care is changing and our Patient Contact Advisors are key to supporting patients to get the care that they need - be that clinical assessment, help with managing their health, or signposting to other services.** Patient Contact Advisors are the first point of contact for our patients, either on the phone or in person. We need to make sure every...


  • Workington, United Kingdom Arnold Clark Full time

    About the role We’re recruiting for customer focused individuals to join our fantastic Aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all while gaining invaluable hands-on experience, enhancing our customers journey. You will also...

  • Sales Advisor

    45 minutes ago


    Workington, United Kingdom Euro Car Parts Full time

    **Sales Advisor (Saturday) - Workington** **The Role** As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers - ultimately...

  • Parts Advisor

    2 days ago


    Workington, United Kingdom Alliance Automotive Group Full time

    Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional...

  • Customer Advisor

    3 days ago


    Workington, United Kingdom B&Q Full time

    **About the role** **Customer Adviso** **Part time - 12 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Workington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...


  • Workington, United Kingdom JohnstonGreer Full time

    Independent Financial Advisor £55,000 to £65,000 plus benefits IFA required by this prominent financial planning firm that provides personal advice to HNW individuals including business owners and professionals. As the Financial Planner you will operate in an environment that is advice first, focused on the long-term financial success of the client...


  • Workington, United Kingdom Euro Car Parts Full time

    Sales Advisor - Workington **Role Summary**: Sales Advisor within one of our busy branches is a varied role and you will be tasked with supporting the front counter, as well as carrying out warehouse duties and also helping to cover in the busy sales office as and when required. It is important to be able to constantly upsell products and to be a real team...


  • Workington, United Kingdom JohnstonGreer Full time

    Independent Financial Advisor £55,000 to £65,000 plus benefits IFA required by this prominent financial planning firm that provides personal advice to HNW individuals including business owners and professionals. As the Financial Planner you will operate in an environment that is advice first, focused on the long-term financial success of the client...

  • Customer Advisor

    4 days ago


    Workington, United Kingdom B&Q Full time

    **About the role** **Part time - 16 hours per week - 4 **Month fixed term contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **£10.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love....