Commercial Support Officer

4 weeks ago

Kingston upon Hull, United Kingdom Wescot Full time

At Wescot, we pride ourselves on being the best at what we do, and we recognise that it’s the people that make the difference to any organisation. So, are you ready for a new challenge? As we are on the lookout for a Collections Process Analyst to join our operations Department in our dynamic Telford office.

**Not heard of us? Here’s our story**:
Wescot is part of the Cabot Credit Management who is a market leader in credit management services. We are an award winning; Investors in People Gold accredited organisation and we are passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom and our vision is to make credit accessible by partnering with our consumers to restore their financial health.

**Things you should know**:
As a Customer Support Officer, you will be responsible for providing proactive administration support within our commercial and contractual environment, ensuring the delivery of the right outcomes for both Wescot, our clients and our account holders. This is a fast paced and client facing role with excellent progression opportunities. You will be joining an experienced team and receive in-role training.

**Some of the key responsibilities include**:

- Responsible for the development and maintenance of a library of Company/Client information
- Facilitate and track job requests to the IT department/Portfolio as required
- Collate, run and distribute ad-hoc management information reports
- Provide general administrative support to the Commercial team
- Assist with the preparation of information for client audits, and, where required, support the audit process through presentation of data to clients and completion of action plans
- Undertake account auditing/feedback
- Make arrangements for client visits including room bookings and refreshments
- Review and evaluate the Commercial administrative processes to improve efficiency and/or add value
- Ensure performance objectives and set targets are achieved
- Adopt a proactive approach to work by seeking additional responsibilities to support KADs/Account Exec and other CSOs
- Understand and adhere to all policies, procedures and legislation that affect the business
- Action any ad-hoc requests by KADs/Account Exec, in accordance with instructions and procedures

**Your benefits**:
Not only are we offering a competitive starting salary of £20,900 you will also be entitled to loads of great benefits such as 22 days plus all bank holidays, discount and cash back on hundreds of high-street shops, Employee Assistance programme and regular team building, competitions and charity fun days

**Things we need from you**:

- Ability to understand and report on numerical data
- Proven ability to build relationships both internally and externally
- Proactive, ‘can do’ attitude and approach to work
- A courteous and professional attitude
- A client focused approach
- High levels of experience in Microsoft Office
- Excellent organisational and time management skills
- Knowledge of Wescot systems would be an advantage
- Experience of working in a client relationship or account management environment is desirable but not essential

**What happens next?**

If this sounds like you and if you would like to join our rapidly expanding company that offers excellent career progression, then we would love to hear from you We are looking for people to interview asap and join us

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