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Workshop Controller

4 months ago

Glasgow, United Kingdom Volvo Truck and Bus Full time

Volvo Truck and Bus are one of the World’s leading manufacturers of commercial vehicles. At Volvo Truck and Bus we are passionate about what we do and who we are. We believe our employees are our greatest asset to enable us to deliver excellent service to our customers. Our culture promotes training and development to help individuals reach their career goals and encourages positive working relationships between staff and managers where ideas are valued.

We are offering an exciting opportunity for a driven, well organised and motivated Workshop Controller to play a crucial role at our Glasgow West depot. Your responsibilities will include, but may not be limited to:

- Manage Work In Progress (WIP), oversee the workshop team and regularly manage customer expectations
- As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure
- Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate
- Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised
- Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify
- Manage the performance of the service department to ensure that KPI targets are achieved
- Hold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions consistent with standard OTI process requirements
- Anticipate production problems based on forward plan / resources and provide active support to handle workload
- Actively participate in the Dealerpoint’s Commercial Crew CRM meetings following the CRM process
- Assist the Dealerpoint Manager in the production of the annual business plan

You will hold City & Guilds, NVQ Level 3 in heavy vehicle or equivalent and have previous experience of supervising in a commercial vehicle workshop. You will be knowledgeable in VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs and understand Operators License Laws and Regulations.

You will require experience of leading a team, with the ability to motivate, coach, guide others in their objectives. Having excellent written and verbal communication skills is a strong requirement, as well as having the ability to work daily with spreadsheets and in-house IT systems, to be able to manage productive man hours and unsold man hours.

You must be able to work in an organised and methodical manner, ensuring all daily tasks are completed. Finally, you should be able to modify your approach in specific circumstances to ensure a positive outcome and able to understand & analyse operational issues & propose appropriate solutions.

If this sounds like a role that you would be interested in and you are looking for your next exciting career challenge, then we would love to hear from you.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Private medical insurance
- Store discount

Ability to commute/relocate:

- Glasgow, G51 4GA: reliably commute or plan to relocate before starting work (required)

Work Location: One location