Coordinator Ii Ctts

Customer Service and Invoicing Adminstrator

At NSF International, our mission is to protect and improve human health. We’re a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and management systems. We’re passionate about the work we do, because together, we have a broad impact on our world.

Our nearly 3,000 employees provide services in over 170 countries through our many global offices, at our client sites, from home offices and in state-of-the-art laboratories. We’re growing fast, and that’s where you come in. Come join our team.

More information about NSF International can be found at nsf.org.

Description

We have a fantastic opportunity for you to join our team as a Customer Service and Invoicing Administrator within our Consulting, Training, & Technical Services division. In this role you will be involved in all elements of the sampling and invoicing aspects of the advisory services department. You will also support the advisory services team in the investigation of complaints, accidents, and incidents.

Are you a dedicated, independent, organized, and experienced administrator with invoicing experience looking for a new challenge and opportunity to grow? If so, this role could be the perfect opportunity for you

**What you will be doing**:
You will report to the Managed Services manager and your responsibilities will include but are not limited to:

- Communicating with sampling clients to ensure service is delivered timely and effectively
- Coordinating with couriers and testing laboratory to achieve clients KPIs
- Preparation and submission of sampling kits
- Preparation and submission of sampling results to clients
- Booking sampling testing on Laboratory online system
- Coordinating with audit team to verify and support auditors in their site sampling visits
- Respond to any sampling queries from clients
- Provide sampling reports to clients
- Investigate sampling related complaints
- Complete advisory services invoicing process monthly
- Chase suppliers for non payments
- Raise POs as required
- To support advisory services team in compiling and coordinating weekly and monthly and ad hoc reports and summaries with reference to complaints, incidents or any other reportable items

Qualifications
- Previous experience in a customer service/administrator role
- A methodical and logical approach with good problem-solving skills
- Excellent communication skills to liaise with internal and external clients
- Ability to plan, organize, and multi-task
- Good interpersonal skills with an ability to work on own initiative
- The ability to plan work and meet deadlines
- Proficient with Microsoft office software, with ability to complete complex work in word and excel

**What NSF can offer you**:
In this hybrid role you will have the opportunity to work from home for part of the week. You will be joining a close-knit team of individuals who will quickly help you to become one of them, by supporting you and passing on their industry knowledge.

If working in an environment that promotes creativity, thought leadership, close collaboration and importantly mitigates risk to human health, then NSF can offer you the chance to make a difference. With its commitment to diversity and gender equality, let NSF help you to build your career aspirations in a multi-cultural setting where everyone’s voice is heard.

Work Classification: Hybrid

Job: General Administration

Primary Location: GB-GB-Long Hanborough

Schedule: Full-time

Requisition Title:Coordinator II CTTS

Job Number:FDS2497