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Enrolment Officer

4 months ago

London, United Kingdom Regent College London Full time

**Overall purpose**

We are recruiting for an experienced and enthusiastic individual to join our Enrolment Team. We are looking for an individual who can provide effective and innovative customer service experience to our prospective students.

**Specific duties and responsibilities**
- Support our students proactively in the pre-registration process and in their progress throughout our programmes.
- Provide a professional and friendly service to customers and deal with a wide range of enquires within agreed organisation and department targets (KPIs)
- Ensure timely and accurate reporting and processing of enrolment forms on the student record system whilst ensuring all relevant support departments receive accurate and up to date information about specific student needs.
- Provide information, support and advice on non-academic queries (including but not limited to Regent College policies and procedures, finance, funding, health and welfare) and liaising with the appropriate departments, when necessary.
- Act as a central point of contact for student enquires.
- Maintain accurate records and information for students using MS Office suite, CRM system and internal student management systems.
- Help to develop effective processes to get the information required for a proactive approach to Student Support.
- Record data accurately to monitor students cases, progress and resolutions.
- Maintain awareness of current developments in relevant areas such as Regent College processes, practices and policies.
- Cover other areas within the department as and when required.

**Additional duties**:

- To provide accurate course and student information as required by the College.
- To attend team meetings and contribute to Quality Assurance reviews and audits.
- Maintain confidentiality in relation to all College information and comply with General Data Prospection Regulations.
- To be involved in the College staff development and training schemes. As well as participate in Personal Development Review procedures within the College.
- To adhere to the College’s Equality and Diversity Scheme with respect to the Regent College community.
- To comply with and implement the Colleges Health and Safety policy.
- To undertake any other reasonable duties and responsibilities as and when required.

**Person Specification**

**EXPERIENCE & PERSONAL QUALITIES**
- **Essential**:_
- Excellent oral and written communication skills with the ability to communicate effectively at all levels.
- Ability to priortise, making sound and timely decisions using own initiative to meet tight deadlines.
- Ability to demonstrate effective organisational skills.
- Ability to work effectively as part of a team.
- Excellent IT skills including Microsoft Excel, Word, PowerPoint and Databases.
- Ability to maintain confidentiality.
- High degree of commitment and professionalism.
- Proactiveness.
- **Desirable**:_
- Administrative role in higher education.
- Customer Service related role.
- Knowledge of the HE sector.

**TECHNICAL KNOWLEDGE & SKILLS**
- Essential: _
- Excellent IT skills including Microsoft Excel, Word, PowerPoint
- Accurate database management skills.
- Embraces change and drives continuous improvement
- Able to multi task
- **Desirable**:_
- Ability to gain a working knowledge and understanding of the College’s policies

**EDUCATION & PROFESSIONAL QUALIFICATIONS**
- **Essential**:_
- GCSE’s/ A Levels or equivalent.
- **Desirable**:_
- Educated at degree level or equivalent.

**Salary**: £22,000.00-£25,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Database management: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Shift availability:

- Day shift (preferred)

Work Location: One location