Customer Co-ordinator

4 months ago


Marlow, United Kingdom Oxby & Parke Recruitment Ltd Full time

**The Company**

A successful business who are well known and respected in their industry, are looking for a service driven, and customer focussed individual to join their busy team. Based in **Marlow**, they can offer hybrid working and future career opportunities.

**The Role**

Working in a busy team, you are the first point of contact for your own portfolio of customers dealing with all enquiries and problems, providing a first-class service to ensure each customer is dealt with timely and professionally, maintaining the reputation of the company and ensuring repeat business. Key duties include:

- Managing a portfolio of your own customers.
- Proactively solving problems and providing solutions.
- Prioritising and organising your workload.
- Keeping customers up to date and ensure they receive relevant updates.
- Logging all information on CRM.
- Providing supporting administration tasks, including reporting.

**About You**

We are looking for someone who has customer service or administrative/coordinating experience and who can come in and learn ‘on the job’. Key attributes and skills required:

- Excellent customer service focus.
- Able to problem solve and think outside the box for solutions.
- Excellent communication skills.
- Able to organise and prioritise your workload.
- Deal with multiple customer enquiries at once.
- Strong IT skills, with the ability to learn and retain new systems and processes.
- Strong team player.
- Works well under pressure and in a fast paced environment.

**The Package**
- Salary £24-26k DOE.
- Opportunity to earn upto an additional 10% annual bonus.
- Full time, Mon - Fri 37.5 hours, worked on a rota between 8:30 - 18:00.
- Hybrid working; 2-3 days WFH.
- Great benefits.
- Opportunities to progress.
- Parking on site.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Marlow: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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