Customer Care Advisor

2 weeks ago


Dumfries, United Kingdom Covetrus Full time

Are you passionate about Customer Care? Do you have a driving ability to understand complex issues? Are you looking for your next role, within a growing business? Then this could be the role for you

ROLE SUMMARY:
Reporting directly to the Delivery Enquiries Team Leader, the Customer Care Advisor will be committed to excellence in their work, with a passion for providing support to a variety of customers. Required to ensure high standard, acting as the first point of contact for customer complaints and issues. You will play an active role in triaging and resolving inbound customer issues - in addition to proactively working to investigate and resolve issues relating to range of customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:- Ownership of both bulk; and complex issues relating to customer deliveries across a business-owned van network and third-party courier.- Triaging inbound business queries, and investigating issues liaising with the appropriate people or departments in a timely manner: and using appropriate software including CCTV.- Actively participating in important legal and regulatory activities, per the policies and processes of the business.- Ensuring customers are updated at regular intervals relating to any issues raised.- Be proactive in looking for efficiencies in all processes and raising these to the appropriate member of the management team.- Take part, and actively engage in all training offered with a view to increasing product or business knowledge for customer benefit. Look for, and request training opportunities for your personal development.- Keep up to date with product information and business changes, as well as important information communicated to you.- Working in a Rota System, as per hours requested by management to cover Sundays & Bank Holidays.- Completing all tasks in a timely and professional manner to ensure the efficiency of the office and customer satisfaction.

Physical Activities:
Office Based Environment

QUALIFICATIONS:
**Experience**:
**Education**:

- Educated to a Standard Grade Level or equivalent.

Specialised Knowledge and Skills:

- Experience and knowledge of the veterinary profession or animal health market.
- Be fully adept with Microsoft Office packages; familiarity of in-house bespoke systems and Salesforce CRM.
- Use of CCTV in the past will be beneficial, but all training will be provided.
- Excellent interpersonal and communication skills.
- Covetrus is an equal _
- opportunity/affirmative_
- action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._


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