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Systems Support Officer

4 months ago

Kingston upon Hull, United Kingdom Hull City Council Full time

Reference
- HUL/24/0120

**Full Time Equivalent Salary (based on a 37 hour working week)**
- £27334 - £29777

Occupational group
- Finance
- Job term
- Part Time
- Appointment type
- Permanent
- Hours
- 18.5
- Division
- Finance & Transformation - Directorate
- Closing Date
- 08 March 2024
- Proposed Shortlisting Date
- 11 March 2024
- Proposed Interview Date
- 20 March 2024
- Place of work
- Wilson Centre, Hull HU1 2AB
- For an informal discussion please contact
- Steve Gosling
- Contact telephone
- 01482 613555

**Revenues and Benefits - Systems Support Officer**
An exciting opportunity has arisen within the Systems Team within Revenues and Benefits. We are looking to recruit a confident, enthusiastic, hardworking individual who is willing to take on a challenge and committed to developing their skills and knowledge.

The role is incredibly varied, and often no two days are the same you will provide an efficient systems support service across various IT systems within the Revenues and Benefits service, which supports the needs of those delivering front-line service provisions.

The role involves assisting with testing of new releases and system upgrades, identifies improvements and resolution to processing issues, provides management information, is responsible for the administration of Searchlight, works closely with the Development and Support Team, and assists with financial risk monitoring via subsidy claims and grant reconciliations.

**The postholder must have**:
- Professional knowledge acquired by relevant experience of IT systems in a Revenues and Benefits or Finance setting.
- developed verbal communication skills to be able to communicate with customers and stakeholders presenting information in a clear and interesting format.
- Ability to interpret information and provide options for problem solving and process improvement.
- You will need to be highly organised and able to manage your time effectively, work on your own initiative under mínimal supervision and able to work as part of the team whilst taking responsibility for your own workload.
- Experience of working towards measured targets and conflicting deadlines, both individually and as a team.
- be flexible and can adapt to a changing environment, both personally and in identifying practices and procedures requiring amendment.
- Ability to be supportive and approachable to colleagues, customers, other departments and outside organisations.

**Benefits of working for Hull City Council - Working for hull city council**

**Why Hull is a great place to live and work - Working for hull city council**

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, adhoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.