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Clinic Administration Coordinator

3 months ago

London, United Kingdom The London Skin and Hair Clinic Full time

The London Skin and Hair Clinic is searching for an energetic, self-motivated, resilient team player to join our business in the position of Clinic Administration Coordinator.

Reporting directly into our Practice Manager, the Clinic Administration Coordinator plays an integral role in the day-to-day coordination of our services.

As you will be dealing with our valued clients on a daily basis, it’s essential that you have a passion for providing outstanding customer service. You will also be required to work closely with a number of stakeholders in other departments so the ability to build supportive and collaborative relationships with your colleagues is an important aspect of this role. We need someone who is a strong communicator and thrives under pressure. You must have a 'can-do’ attitude and share our outlook of delivering a first class service to our patients and consultants.

Roles and Accountability
- Answering all incoming calls promptly, greeting callers warmly and listening carefully
- Scheduling all appointments with the appropriate consultants using the booking system (Pabau)
- Confirming daily appointments when required
- Cancelling & rescheduling appointments as necessary
- Monitor and modify the consultants daily schedules to maximise occupancy
- The post-holder will be expected to maintain data quality, provide excellent customer service
- They will work effectively alongside our clinical and administration teams and act as the clinics ‘nerve center’ to dictate planning and scheduling for our 2 operating theatres
- They will act as a key contact to consultant practices for bookings of routine surgeries as well as encouraging and organizing ad hoc sessions.
- Maintain accurate patient information and up to date information on the company clinical systems
- Contact insurance companies, embassies and 3rd parties for authorization. Organize quotes and invoices for self-funding patients.
- Assist with onboarding process for new consultants diaries
- Keep abreast of Consultant leave and absences and offer out under-utilized space.
- Working towards ongoing volume targets where relevant. Partake in analysis and reporting of targets for weekly,
- Key custodian of the Self Pay / insurance enquiry process. Providing prompt, concise quotes and information to potential patients.
- Where necessary, help organize and support with ongoing projects
- Practice strict levels of patient confidentiality and GDPR.
- Act as a Company ambassador ensuring all interactions are conducted in a professional and helpful manner
- The post-holder will be expected to raise any problems and try and resolve queries and problems regarding the booking and rescheduling of appointments;
- Perform any other duties as requested from time to time as needed

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount

Schedule:

- 8 hour shift
- Weekend availability

COVID-19 considerations:
We monitor patient symptoms and we keep up with the most recent guidelines from WHO and the UK government.

Work Location: One location