Consultant Euc
4 days ago
**About Block**
We are an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to do great things. We’re passionate and enthusiastic about what we do, and we use our expertise along with our technical capabilitywork in partnership with our clients to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions.
**The Opportunity**
You will be responsible for ensuring that end-user managed services are delivered to Block’s internal staff and enterprise clients within agreed service levels, meeting business, technical and IT service management needs
**Role Responsibilities**
- Provide technical support to Block customers and internal staff managing Incidents, Service Requests, Change Request and Problem records until resolution
- Support and maintain Microsoft Azure Virtual Desktop, Active directory and Endpoint Manager environments
- Deliver Incident, Service Request, Change Request and Problem management activities to agreed service levels
- Deliver monitoring and managed services activities to agreed service levels including; Requests for Service / Real time monitoring and alerting / Capacity management services /OS Patch Management services / Back Up Services
- Supporting Windows 10 Operating systems and management.
- End of Life/End of Sales Lifecycle Management services
- u Vendor TAC management to agreed client service levels
- Production and maintenance of technical methods to enable the successful delivery of services
- Ensure ongoing document management control including technical operating policies and procedures production
**Skills, Knowledge & Experience**
- Experience working within change control environment
- Proven experience working within Azure environments such as Virtual Desktop, Endpoint Manager (formerly Intune), active directory and Workbooks.
- Experience working with VMWare Horizon view, Dynamic Environment manager (UEM) and VMWare Unified Access Gateways
- Scripting experience with PowerShell
- Microsoft Office 365 experience, including Exchange management, SharePoint, User and group management. Mailbox creation and license management
- Windows server experience with group policy, Active Directory and DNS.
- Knowledge on Application packaging, deployment and installation
- Solid understanding of Security baselines and standards
- Experience with Cloud based windows update management
- Knowledge on Citrix Xenapp/Xendesktop and Citrix Netscaler experience
**What you need to do now**
If you are looking for a challenging position and want to be part of a growing & innovative company.... Click "apply" now.
To be considered for this position, you must have full rights to work in the UK.
BLOCK is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to help membersof Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with BLOCK’s equal opportunities policy.
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