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Customer Service Executive
4 months ago
Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.
**Duties**:
- Provide exceptional customer service to clients via various face to fac channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Maintain accurate and up-to-date customer records using data entry skills
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to enhance customer satisfaction and increase sales
- Communicate effectively with customers to ensure their needs are met and issues are resolved
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with team members to address complex customer issues
**Requirements**:
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Ability to analyze customer needs and provide appropriate solutions
- Prior experience in customer service or a related field is preferred but not required
- Multilingual abilities are a plus
**Job Types**: Full-time, Permanent
**Salary**: From £23,767.99 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Liverpool (preferred)
Work Location: In person
Application deadline: 28/02/2024