Benefits Assessor

3 weeks ago


Derby, United Kingdom Derby City Council Full time

Application closing date

23/02/2024

Working Pattern

Blank

Salary

Grade D £24,294 - £25,119 a year

Contractual hours

Blank

Basis

Blank

Job category/type

Other

Attachments

Blank

Job description

**Directorate: Corporate Resources**

**Hours: 37 hours a week**
**Contract Type: Permanent**
**Location: Council House with hybrid working**

We are looking to recruit two full time permanent posts of Benefit Assessor (the Customer Service Adviser part of the Benefits Assessor role). This post will be paid at a grade D. To be successful you will need to be able to demonstrate the following core skills;
- Experience in dealing with customers over the telephone, face to face and via electronic media
- Experience in dealing with customers, be a good listener and clear communicator who strives to resolve issues at the first point of contact
- Ability to work as part of a team and with minimum supervision and have a flexible approach to working patterns
- Experience in working within a busy and fast paced environment whilst remaining calm and professional
- Have an appreciation of and commitment to maintaining confidentiality

The council operates hybrid working and so you will be able to work part of your contracted hours from home if you wish. We will have facilities to interview virtually.

**Next Steps**

**Important Information**

Links to the full Job Description and Person Specification are below.

All employees will normally be appointed to the minimum of the grade for the job.

Remember to align your personal statement to the essential criteria in the Person Specification.

**Equality, Diversity & Inclusion**

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.


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