1st Line Technical Support

2 weeks ago


Nottinghamshire, United Kingdom Turner Fox Recruitment Full time

1st Line Technical Support - Spanish

Salary
- £22,888 increasing to £23,924 after probation

Location -Newark (remote working available)

Hours
- 06:00 - 22:00 Shift rotation (5 out of 7 days), must be flexible to work any time in these hours

This is a fantastic opportunity for a fluent Spanish speaker to join a leading employer offering excellent development opportunities and continuous training.

The Role of Spanish Speaking 1st Line Technical Support
- Providing 1st line technical support for a range of key clients in Spanish and English
- Logging all incidents on relevant CRM and software systems
- Resolving technical faults and diagnosing solutions over the phone
- Investigating customer queries and liaising with internal departments to resolve
- Escalating queries to 2nd line support
- Updating and processing customer information onto an in-house computer system
- Fluent in both spoken and written Spanish
- Ability to investigate and resolve problems
- Able to communicate effectively with all departments and areas of the business
- Excellent telephone manner with high level customer service skills
- Good working knowledge of MS Word
- Previous experience within a Technical Help Desk / Service Desk environment would be advantageous

Keywords for this role - Fluent Spanish / Customer Service / Spanish speaking customer services / Customer Care / Call centre / Spanish speaking / 1st line support / Help desk / Technical support / Remote


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