Head of Lettings

We are seeking an experienced Head of Lettings with the experience and desire to manage and grow our national portfolio of residential properties.

Reporting to the Head of Operations, this is an exciting position for a driven and goal-orientated individual to lead a nationwide team of letting agents with an already established portfolio.

**Job Role**:

- To work alongside the marketing team to acquire new landlords and tenants to grow the national lettings portfolio.
- To manage the lettings team to ensure all individuals are hitting targets and KPI’s set by the Head of Operations.
- To recruit, train and monitor any new lettings team members, ensuring they perform their duties to the required standards and follow company procedures.
- To achieve the lettings and occupancy requirements for all properties within the portfolio.
- To provide a high standard of customer service and contract management to all landlords.
- To be responsible for the effective management of all escalated complaints, by either tenant or landlord.
- To liaise and maintain relationships with all stakeholders or third-party organisations
- To ensure the operations department policies and procedures, terms and conditions, as well as all company specific documentation is fit for purpose.
- Managing and auditing staff to ensure they carry out their duties to an appropriate standard, in line with HR procedures, and to carry out disciplinary/grievance procedures with the support of HR and Management.
- Appreciate and understand the flexibility required when business levels peak and trough and deliver the best possible service. Due to the nature of the role, it may be necessary to work some unsociable hours, including weekends, especially during the student arrivals and departure periods.
- To promote and contribute to the Company culture.
- To produce a high standard of reports, ensuing all the required information is delivered in a timely, accurate and in the required format.

**Key Skills**:

- Lettings and Management Experience (Essential)
- ARLA Qualified (Essential)
- Significant people management experience
- Enthusiastic / Goal Orientated Individual
- Operations Reporting / Evaluative Skills
- Computer Literate
- Good Communication Skills
- Good Organisational Skills
- Good Administrative Skills

**Salary: £35,000 plus £10,000 OTE**

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Transport links

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Lettings: 3 years (preferred)

Work Location: In person