Customer Service Agent

2 weeks ago

Blisworth, United Kingdom Halo Resourcing Ltd Full time

We're seeking organised and adaptable Customer Service Agents for our client, a growing niche law firm which provides motor and liability claims services to the specialist corporate and insurer markets.
This is a great time to join our client which really prides itself on its employee development and providing knowledgeable and trustworthy expertise to its customers.
As a Customer Service Agent, you'll handle your own caseload of claims brought by third parties for their motor and property losses. This is a hybrid role where you'll be able to work some days from home after your 3-month training period is complete.
Key Responsibilities
- Assessing claimant's liability in accordance with client SLAs
- Investigation of merits of third-party claims
- Telephone and correspondence negotiation with insurers and representatives to agree on settlements in the quickest possible time
- Working within and supporting the team to achieve and maintain full compliance
- Liaising with solicitors on litigated claims
Skills and Experience
- Excellent customer service skills
- Demonstrable self-motivation and initiative
- Ability to work independently as appropriate but within a defined structure
- Able to display clear communication skills
- The willingness to accommodate unexpected situations with flexibility
- Own transport due to rural location

**Benefits**:

- 25 days holiday + Bank Holidays
- Fully funded courses
- Pension
- Health Scheme
- Subsidised Gym Membership
- Portal lifestyle benefits
- Stock purchase plan
- Life/income protection
- Dress down Friday

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