Training and Standards Executive

4 months ago


Cardiff, United Kingdom Gilcore Ltd Full time

Gilcore is a leading face-to-face fundraising company. We raise millions of pounds for our charity clients by finding them thousands of new supporters.

We are committed to providing the public and our clients with the highest professional standards, and exceptional customer service.

We are looking for a Training and Standards Executive to join our team. Your role will involve training, assessing, and auditing our field partners both face to face and on Zoom calls. Our field partners work across the UK talking to members of the public asking them to sign up to a long-term monthly donation to one of our charity clients. As part of the Training and Standards team your role will ensure the best practice standards by monitoring this activity and delivering training sessions.

We are an equal opportunity employer. We are committed to diversity, and welcome everyone to help us build an inclusive team.

**Job Description**:
Location: Part work from home and part field based. We are looking for people based in or around Cardiff or Bristol.

You will need to have a private space at home where you can perform calls and concentrate on your work. We will provide all required equipment for the role.

We are open to a full time or a part time role. Both will require regular travel, including sometimes overnight stays.

Previous face-to-face fundraising management/fundraising experience desired. Otherwise experience in face-to-face marketing, sales or experience in customer service are useful.

Excellent spoken English, and a clear and friendly manner. Excellent communication and interpersonal skills, with the ability to engage and connect with people from various backgrounds.

The Training and Standards team is very collaborative so you will need to be good working as part of a team and motivated to grow and develop in the role.

You will need to be self-motivated and able coordinate yourself while following overall plans to fulfil service level agreements.

You will need to be able to multitask well as you’ll be filling in reports as you interact with people. In this environment you’ll also still need to work hard and maintain an attention to detail, to uphold the high level of quality we work to.

You will need to have a private space at home where you can perform calls and concentrate on your work. We will provide all required equipment for the role.

Working hours: 9am - 5.30pm, Monday - Friday (or those hours over 2 - 3 days per week)

**Salary**: £25 - £30k PA or equivalent for part time, dependent on experience.

Benefits: Bank holiday + 22 days annual leave entitlement (pro rata for part time)

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

Expected hours: 15 - 37.5 per week

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to Commute:

- Cardiff (required)

Ability to Relocate:

- Cardiff: Relocate before starting work (required)

Work Location: In person



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