Customer Advisor

3 weeks ago


York, United Kingdom Sellick Partnership Full time

Customer Advisor

North Yorkshire, York

Full time, Contract

Immediate start

Our team at Sellick Partnership are actively seeking a Customer Advisor for a public sector organisation based in North Yorkshire, York.

As the first point of contact for North Yorkshire, York customers, you will be building and maintaining effective customer relationships and needs. In addition, you will be liaising with external organisations and key stakeholders.

Customer Advisor Responsibilities:

- Have meaningful conversations to understand customer needs (in particular repairs) and proactively offer solutions to meet those needs.
- Deal with applicant enquiries and administration including placing adverts on Choice based lettings systems and seeking nominations.
- Provide advice on rent payments, arrears options and any rechargeable repairs, processing payments in a timely manner in accordance with policies and procedures.
- Handle customer contacts in an efficient and timely manner which supports the delivery of team operational targets.
- Use initiative and judgement to escalate appropriate enquiries to other teams/more senior colleagues.

Customer Advisor Essential Experience:

- Social Housing knowledge and awareness within the North Yorkshire, York area.
- Working within a similar capacity as a Customer Advisor.
- Experience of handling large volumes of customer contact in a polite, efficient and prompt manner.
- Ability to have meaningful conversations with customers to identify needs and offer relevant solutions.

If you have any additional questions, feel free to contact our office for further details.



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