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Receptionist

2 months ago

London, United Kingdom Albion Street Group Practice Full time

Albion Street Group Practice is looking for an enthusiastic, highly motivated receptionist/administrator to help with the day to day running of our GP practice in Rotherhithe. The receptionist/administrator will be joining our friendly team to provide and maintain high standards of patients care as well as administrative tasks.

Must be prepared to work flexible hours

Good interpersonal skills, excellent IT skills, good telephone manner, communication skills, EMIS Web and Docman management trained, previous experience is essential.

**Duties and Responsibilities**:
The work involves dealing with telephone and face to face queries. Use of IT is a part of the role.
- **Administration**_
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Photocopy as requested
- Ensure courier takes all documentation and samples at the appropriate time
- Open and distribute incoming mail
- Docman workflow management
- **Reception**_
- Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary
- **Appointments**_
- Process appointment requests for today future appointments from patients by telephone and in person.
- **Telephone**_
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Have working knowledge of telephone system, during and after hours.
- **Other Tasks**_
- Ensure all Health & Safety issues are reported to your line manager

Schedule:

- 8 hour shift with 30 minute break 11am-7pm.

COVID-19 considerations:
**Experience**:

- General Practice Medical Receptionist: 1 year (required)

**Salary**: From £11.05 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

COVID-19 considerations:
All staff, patients and visitors are expected to wear a face mask whilst on the premises.

Ability to commute/relocate:

- London, SE16 7JX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- working in a GP practice: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location