IT Support Engineer
2 months ago
Job Title: IT Support Engineer
Contract: Permanent
**Salary**: £30 - £35K (depending on experience)
Location: Blackburn (flexible, 3 days/week minimum office based)
Summary:
This employer is an educational technology company providing software as a service to thousands of classrooms across the UK and overseas.
The role has two key dimensions: handling initial user support enquiries and providing day to day support to company staff both at their head office in Blackburn and remote workers.
You will work with the IT manager to understand and resolve technical issues in a prompt and professional manner.
Responsibilities and Duties:
- Work with the IT Manager and wider team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented
- Maintain the IT ticketing system, ensuring calls are logged and all notes, progress and required actions have been input promptly and accurately
- Manage and maintain the company's hardware estate, including basic repairs, liaising with 3rd party providers and identifying requirements for hardware acquisition
- Ensure that staff are able to reliably and promptly access software/systems necessary to their work
- Maintain and extend understanding and knowledge of software/hardware technologies used by staff and provided by the company to their customers
- Make and record initial assessments of customer hardware returned under warranty
Key Areas of Knowledge:
- Google Workspace user administration
- Microsoft Server Desktop operating systems and Office 365
- Mobile Device Management Solutions
- Windows, Active Directory, DNS, DHCP, GPO modelling
- Networking - LAN/WAN/VLANs, Firewalls, Wireless
- Azure and AWS
- Recognised accreditation or Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, VMware VCP
- Full driving license
Attributes and Characteristics:
- Excellent time management
- Self-motivated and adaptable
- Strong communication skills (written and verbal)
- Strong customer service approach
- Team player
This is an excellent opportunity to join a well-reputed fast-growing organisation with a strong customer base and fantastic track record.
-
Customer Support Advisor
1 month ago
Blackburn, United Kingdom Billian IT Solutions Full timeBlackburn, Lancashire We are looking for a ‘tech savvy’ individual, with previous experience of the travel industry, to offer an exceptional experience to our customers through a proactive and well executed approach to management of queries through support and customer service expertise. The role demands an innovative and dynamic individual who is...
-
Technical Support Engineer Heat Pumps
4 weeks ago
Blackburn, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Support Engineer (Heat Pumps) Blackburn Based £40,000-£50,000 + Progression+ Overtime opportunities Are you an experienced heat pump engineer and want the opportunity to work in office rather than on site for a well-established renewable energy company? On offer is the chance to join a family run company with a large client base and positive...
-
Project Engineer
1 month ago
Blackburn, United Kingdom Vandewiele Full timeProject Engineer / Technical Support Specialisation:Installation & ServicesLocation:Blackburn Your Job Project Management and Technical support for all products covering: Responding to customer support requests via phone, email and support tickets. Testing new software for release to customers. Installing software via remote connection and during...
-
Business Support Administrator
1 month ago
Blackburn, United Kingdom Anord Mardix Full timeAnord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centres. At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable...
-
IT Support Assistant
4 days ago
Blackburn, United Kingdom Apeks Marine Equipment - Aqualung Full timeApeks Marine Equipment (part of Aqua Lung Group) has been a world class production facility for over 40 years using precision engineering and craftsmanship in creating diving equipment. Having total control over every manufacturing process makes Apeks scuba diving regulators the industry benchmark for design, quality, and performance. Sustainability is at...
-
Maintenance Engineer
4 weeks ago
Blackburn, United Kingdom Mercury Hampton Ltd Full timeCalling All Maintenance Engineers! Really exciting opportunity in Blackburn for both Mechanical & Electrical Biased multi skilled engineers! Position: Maintenance Engineer Location: Blackburn Schedule: 4 days on, 4 days off | 6 AM – 4 PM About the Role: Are you ready to be the heartbeat of our engineering operations? We’re seeking a...
-
Mechanical Engineer
4 days ago
Blackburn, United Kingdom Assystem, Switch On Full timeCompany DescriptionAssystem is an international company with one mission: accelerate the energy transition around the world.Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy.We are a collective...
-
Maintenance Engineer
4 weeks ago
Blackburn, United Kingdom Mercury Hampton Ltd Full timeCalling All Maintenance Engineers! Really exciting opportunity in Blackburn for both Mechanical & Electrical Biased multi skilled engineers!Position: Maintenance Engineer Location: Blackburn Schedule: 4 days on, 4 days off | 6 AM – 4 PM About the Role: Are you ready to be the heartbeat of our engineering operations? We’re seeking a proactive...
-
Cisco Certified Network Associate
4 weeks ago
Blackburn, United Kingdom Claret IT Consultants Ltd Full timeCisco Technician required (must have CCNA as minimum accreditation) for a network replacement and rollout project. **(NO AGENCIES PLEASE)** Duties will include configuring edge switches (Cisco Catalyst), assisting with core switching (Nexus 7000/9000 Series), general troubleshooting, and configuration within a Cisco Call Centre...
-
Cisco Certified Network Associate
4 weeks ago
Blackburn, United Kingdom Claret IT Consultants Ltd Full timeCisco Technician required (must have CCNA as minimum accreditation) for a network replacement and rollout project. **(NO AGENCIES PLEASE)** Duties will include configuring edge switches (Cisco Catalyst), assisting with core switching (Nexus 7000/9000 Series), general troubleshooting, and configuration within a Cisco Call Centre...
-
Highways Engineer
4 days ago
Blackburn, United Kingdom Penguin Recruitment Ltd Full time**Highways Engineer** We are currently looking for a Highways Engineer to join our clients' team on a permanent basis. You will join a vibrant team and work on major prestigious projects across the UK, enabling you to advance your career, whilst giving you the freedom to achievepersonal growth and development. They will provide you with the opportunities to...
-
Maintenance Engineer
4 weeks ago
Blackburn, Blackburn with Darwen, United Kingdom Mercury Hampton Ltd Full timeCalling All Maintenance Engineers Really exciting opportunity in Blackburn for both Mechanical & Electrical Biased multi skilled engineersPosition: Maintenance Engineer Location: Blackburn Schedule: 4 days on, 4 days off 6 AM 4 PM About the Role: Are you ready to be the heartbeat of our engineering operations? We re seeking a proactive problem-solver...
-
Principal Engineer
1 week ago
Blackburn, United Kingdom Client Full timePrincipal Engineer - District HeatingLondon, Glasgow or North West England£60,000 - £80,000 + Vehicle Allowance + Company Pension + Specialist Training + 33 Days Holiday + Holiday Purchase Options + Flexibility On HoursAre you an experienced Mechanical or Building Services Engineer with knowledge of decarbonisation schemes and district heating...
-
Business Support Administrator
4 weeks ago
Blackburn, United Kingdom Anord Mardix Full timeAnord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centres. At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable...
-
Continuous Improvement Engineer
5 days ago
Blackburn, Blackburn with Darwen, United Kingdom gumtree Full timeContinuous Improvement Engineer North West Up to GBP40K RPS are currently working in conjunction with a high growth automotive parts manufacturer in Lancashire who are looking for a Continuous Improvement Engineer to provide CI support to all areas of the business. Continuous Improvement Engineer role; – Coach colleagues in the use of CI tools to support...
-
Engineering Team Leader
7 days ago
Blackburn, United Kingdom COALITION RECRUITMENT LTD Full timeEngineering Team Leader Blackburn £50,000 Mon-Fri 3 shift - 6am-2pm, 2pm-10pm, 10pm-6am The Role: Key Responsibilities: - Technical support resource for reactive maintenance across plant to ensure a safe, timely and effective close out of live plant issues. - Proactive fault prevention and continuous improvement activities to deliver key maintenance...
-
Buyer - Engineering
1 week ago
Blackburn, United Kingdom Get Staffed Online Recruitment Limited Full time**Buyer - Engineering** **Location** - Blackburn **Package** - £24,000 - £40,000 (DOE) **Holidays** - 26 plus Bank Holidays The business has been manufacturing, precision engineered, nuts, bolts and special fasteners for aerospace, automotive, F1, wind turbine and general engineering customers for over 100 years. Having recently been acquired the...
-
Principal Mechanical Engineer
3 days ago
Blackburn, United Kingdom True Consulting Ltd Full timePrincipal Mechanical Engineer / Senior Mechanical Engineer required!True is recruiting for a leading figure in District Heating & Sustainable Energy, recognised for their consultancy services with local authorities across the UK. As specialists in designing, building, and installing Heat Networks & Energy Centres (Low Carbon Heating Solutions), they stand at...
-
Principal Mechanical Engineer
2 months ago
Blackburn, United Kingdom True Consulting Ltd Full timePrincipal Mechanical Engineer/Senior Mechanical Engineer required! True is recruiting for a leading figure in District Heating & Sustainable Energy, recognised for their consultancy services with local authorities across the UK. As specialists in designing, building, and installing Heat Networks & Energy Centres (Low Carbon Heating Solutions), they stand at...
-
Electronic / Electrical Engineering Lecturer
4 weeks ago
Blackburn, United Kingdom Rise Technical Recruitment Limited Full time**Electronic / Electrical Engineering Lecturer** **£34,000 - £37,000 + 35 days holiday + 37 hour week + Excellent Company Benefits** **Blackburn, Commutable from, Accrington, Preston, Darwen, Bolton, Burnley, Rochdale, Manchester** Are you a Teacher in Engineering looking to join an industry leading Training Provider in a varied role offering further...