Commercial Claims Advisor

3 weeks ago

Ringwood, United Kingdom Aspire Jobs Full time

**Location**: Ringwood

**Salary**: £ doe

**Hours**: 8.30am-5pm Mon-Fri - Working 2 days a week in the office (Weds and Thurs) the rest of the time will be spent working from home

**Benefits**: Free parking, ongoing training, 25 days holidays + bank hols, auto enrolment pension, great social team environment

Aspire Jobs are working in partnership with our client within their H/O. They are a growing group and are now looking for an experienced Insurance Claims Advisor to join their busy property team based in Ringwood.

It is important that you can identify that the criteria for a 'circumstance' has been met, to guide our clients through the process of making a claim. You will assist in gathering and providing the material required to the relevant insurer(s), and providingsupport to their clients as required. Once an insurer responds to the notification of a claim, they will be responsible for ensuring the correct outcome according to the terms of the policy is reached. They will need to be resilient, as this may require challengingan insurers view on the cover afforded by the policy if they believe it to be incorrect.

They pride themselves on their high levels of customer service, and part of this Claims Handler role will be about maintaining and exceeding these in line with Co. policy.

**Job Description**:
The job will see you providing an in house Insurance claims service to their clients throughout the company, offering guidance, support and assistance to ensure client claims are processed to a satisfactory conclusion in a timely manner.

**CLAIMS MANAGEMENT**
- To work in line with established administration processes to ensure all documentation are accurately produced and distributed to clients
- Ensure even distribution of calls, post and web’ enquiries amongst the team on a daily basis
- Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date
- Develop and maintain relationships with insurers, loss adjusters and other third parties in order to secure the most favourable outcome for the client
- To negotiate with insurers to provide the best solution for clients, given legal and regulatory requirements
- To navigate and effectively maintain manual and IT systems for processing and administrative purposes relating to clams. Ensure full details are recorded accurately at all times
- To maintain filing systems and ensure that processing is up-to-date at all times
- To ensure daily diary management
- To work closely within the claims team ensuring fluid workflows and processes are followed, including regularly updating the Claims procedures manual
- To report all suspicious claims, such as validity, to the Operations Manager.

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