Customer Service Advisor
3 weeks ago
As a **Customer Service Advisor - Outbound**, you'll join a small dedicated team based in the centre of High Wycombe working hard to give our members outstanding service and generating sales leads for our partner suppliers. Currently in our 28th year, LSG Purchasing are the No.1 buying group for independent pubs, restaurants and hospitality venues with over 8,000 members.
Your role
**Customer Service Advisor**
- Primarily outbound calls with existing, new and prospect members
- Hold a warm and welcoming conversation in a polite and professional manner
- Provide and offer partner supplier deals and savings to our members
- Improve member’s awareness of LSG Purchasing and all that we offer our members
- Work to achieve set SLA's and KPI's to deliver an excellent standard of service
- Maintain and deliver a good knowledge of all our partner supplier services and offers
- Accurately maintain and update all member data records required and follow all procedures for communications with suppliers and members
- Be part of a team that are passionate about helping small hospitality businesses survive and grow
- Available to assist in other office duties from time to time as required
**Job Types**: Part-time, Permanent
Part-time hours: 15 per week
**Salary**: £10.00-£12.00 per hour
**Benefits**:
- Company pension
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
As a company we are following all Covid 19 rules and regulations. Although we are continue working in an office we are well spaced apart and individuals are responsible for cleaning their own areas. All communal areas are regularly cleaned.
**Experience**:
- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
Expected start date: 31/05/2023
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