European Travel Specialist/ Senior European Travel

3 months ago

Pembroke, United Kingdom Routescape Full time

**EUROPEAN TRAVEL SPECIALIST/ SENIOR EUROPEAN TRAVEL SPECIALIST (Role title and renumeration dependent on experience)**

Routescape is a dynamic and rapidly expanding luxury tailor-made travel company that prides itself on creating unique and exceptional journeys for our predominantly US based clients. Originally focussed on Great Britain and Ireland, we are now expanding to offer mainland Europe, initially in France and Italy.

This role will be part of the European Sales Team, which has been set up to grow our mainland European sales, however this role will also tailor-make trips for clients travelling to the Great Britain and Ireland.

Passionate about inspiring your clients with outstanding travel advice and exceptional customer service, you will be highly motivated and ambitious individual in this multi-faceted role with a high personal touch. You will manage the end-to-end client journey from initial enquiry, timely pricing and proposal turnaround, through to a detailed final itinerary. You will work with our operations team to ensure a smooth operation of each trip and be on hand to assist our clients whilst they are travelling. This role requires a high level of organisation, attention to detail and an ability to multitask and work well under pressure.

You will have a strong and successful background in Sales. Travel experience is desirable, however a passion for travel is essential.

**Key responsibilities include**:

- Meeting or exceeding personal and team sales targets and key performance metrics (which will include conversion, turnaround times, sales margins and other targets).
- Following up on incoming and existing enquiries and contacting clients to have detailed conversations to establish their travel preferences and build a relationship.
- Preparing detailed, accurate and high-quality proposals reflecting the client’s interests, and selecting the most appropriate accommodation and excursions.
- Using your strong background in sales, employing a variety of sales techniques and communication methods to convert your enquiries into bookings.
- Accountability for managing each client in your portfolio and their end-to-end experience, from first enquiry to their final feedback, ensuring you are liaising with all departments to deliver the perfect trip.
- Maintaining a positive relationship and strong lines of communication with all suppliers.
- Working closely with our operations team to ensure all components of the itinerary are clear and booked correctly
- Pricing each itinerary accurately, competitively and to the required level of quality in line with our Routescape brand expectations within our standard timeframe.
- To actively investigate new products and opportunities to achieve greater sales to existing and new clients and to share with the wider team.
- To become an expert on our tour operating and itinerary building software, Peak 15. Ensure all of the updates for your clients are defined in a timely manner within Peak 15.
- To be prepared to work shifts and additional hours during peak selling period and be flexible at other times as our clientele are US based
- To be on call as part of an agreed duty rota to cover out of hours and weekends when our clients are travelling (additional payment)
- General office duties such as answering telephone etc.
- Any other reasonable duties as requested by the Manager/Supervisor

**What we offer you**:
In addition, you will enjoy:

- Commission based on achieving Individual and Team Sales Targets
- Royal London Pension
- Excellent working environment in our offices opposite the historic Pembroke Castle
- £75 Staff rate Star Grove of Narberth Hotel
- £190 Friend and family rate at Grove of Narberth Hotel
- £50 staff rate at Penmaenuchaf Hotel
- £150 Friend and family rate at Penmaenuchaf Hotel
- 30% off food and beverage across the Seren collection group of businesses
- Long service holiday benefit
- Future career growth opportunities
- Excellent working environment with work life balance with the world-famous Pembrokeshire Coastal National Park on its doorstep
- A Strong and demonstrable track record in sales, preferably in a travel or luxury sales setting. Experience of working with US clients would be an advantage.
- Genuine passion and enthusiasm about travel and experiences.
- Extensive first-hand knowledge of arranging tailormade travel
- Fluency in French or Italian would be an advantage
- The ability to work independently in a methodical way to given timescales in a fast-paced environment.
- Exemplary time management skills and organisation skills with an ability to work well under pressure.
- A confident and clear verbal and written communicator with a high level of attention to detail.
- A high level of numeracy and experience of putting together detailed pricing proposals
- Experience in delivering outstanding customer service.
- First class sales skills with experience in following up warm sales leads.
- Strong technical skills w

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