Civil Enforcement Specialist

2 months ago

Peterborough, United Kingdom Peterborough City Council Full time

Try to make your advert as engaging as possible. Include information about the skills and experience required, the responsibilities of the role and don’t forget to sell the benefits of working for PCC and your team in particular. If known, please include the interview date. Further guidance can be found on Insite. Please do not remove the diversity statement, this will be included in all CCC & PCC adverts from May 2021 onwards

An exciting opportunity has arisen to join the Community Safety service, as part of our Parking team. The team is responsible for delivering parking services across the city, including on and off street parking provisions, permits, blue badges and on and off street civil parking enforcement.? As a Civil Enforcement Specialist you will lead a team of Civil Enforcement Officers to carry out their duties across the city and be responsible for providing daily supervision, guidance and support to your team of officers. You will also perform the valuable duties of a Civil Enforcement Officer by checking for compliance with the city’s parking restrictions, identifying contraventions and taking enforcement action where necessary.

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a) Main duties and responsibilities of the post???
- To be part of a uniformed and visible service that provides advice, support, education and enforcement to residents, visitors and businesses in relation to parking.??
- To serve statutory notices as directed using the various Acts of Parliament available to the service, including Penalty Charge Notices (PCNs) for civil parking contraventions.???
- Supervise and manage a small team of Civil Enforcement Officers and deploy them as required to improve compliance of the city’s parking restrictions.
- Be responsible for the equipment, systems, vehicles and other resources necessary to deliver the enforcement element of the parking service.
- Respond to queries, requests and complaints in relation to parking issues.

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b) Key skills that are required as outlined in Job Description & Person Specification??
- Knowledge of relevant legislation, regulations, standards and core disciplines of work areas relevant to parking enforcement.??
- Strong communication skills and the ability to write clear and concise notes, statements and reports.??
- The ability to lead by example, motivate and influence people and supervise staff with varied experience, backgrounds and skills
- Strong customer service skills and the ability to explain complex legislation clearly and concisely to members of the public??
- Ability to deal with several issues simultaneously and respond quickly?to changing?priorities under pressure.
- Ability to resolve conflict in a professional manner.
- Ability to take a systematic approach to problem solving.

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Interviews date: TBC

We are proud to serve the diverse communities of Cambridgeshire/Peterborough and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.

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