Resident Liaison Manager

3 weeks ago

Hemel Hempstead, United Kingdom Build Recruitment Full time

**Role**: Resident Liaison Manager - Housing Maintenance/ Refurbishment

**Salary**: £35k
- £38k + Package

**Location**: Hemel Hempstead

**The Role**:
My client, who are a national contractor are seeking a Resident Liaison Manager to join the established but ever-growing team. The main purpose will be to be responsible for the management of the 6 Resident Liaison Officers within the business and to continuouslyreview and improve the procedures in place whilst collaboratively working with the team. In addition to this you will manage, coach and develop the team successfully in order to produce the highest standards of service and maximise individual and the team'spotential.

**Key Responsibilities**:

- Review escalated resident complaints or issues and support the team in managing these through to completion.
- Work closely with the operational team to ensure resident satisfaction scores are maintained and there is no reputational damage made with the client. Report to the client and respond to any challenges regarding resident satisfaction data.
- Developing and maintaining strong professional relationships with Clients to help current and future business development.
- Monthly reporting on improvement plans, statistics, site and staffing concerns to maintain and plans to enhance team performance and resident satisfaction.
- Organise and chair regular RLO Meetings to discuss best practice, shared learning, and ways to improve.
- Manage and ensure all RLOs always operate safely within the SHEQ guidelines and the Lone Working procedure is being adhered to.
- Review company procedures and seek ways of continuous improvement
- Take an active part in the tender process to understand resident / client needs
- Work with Customer Managers to ensure the satisfaction survey return rates and score levels are maintained at a high level.
- Liaise with the Community Officers for local events and engagement activities in the community and provide support where required.
- Ensure management duties are carried out such as resource planning, recruitment and selection, training and development requirements and people management

If this opportunity excites you or you want to find out more information about other roles, then please do not hesitate to get in touch with

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

  • Resident Liaison Officer

    1 month ago

    Hemel Hempstead, Hertfordshire, United Kingdom Build Recruitment Full time

    Resident Liaison Officer - Hemel Hempstead We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in Hemel Hempstead you will be a vital link between the site team, residents, and clients....

  • Contractor Liaison Officer

    1 month ago

    Hemel Hempstead, Hertfordshire, United Kingdom Build Recruitment Full time

    Resident Liaison Officer - Hemel Hempstead We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on a planned maintenance/refurbishment project in Hemel Hempstead. Based on site in Hemel Hempstead you will be a vital link between the site team, residents, and clients....

  • Contractor Liaison Officer

    4 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Cardo Group Full time

    Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents. Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. Supporting and encouraging an effective partnering...

  • Fire Construction Project Manager

    3 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Cardo Full time

    Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents. Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. As Site Manager you are responsible for providing an excellent...

  • Resident Engineer JLR E-mobility

    3 days ago

    Hemel Hempstead, United Kingdom Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...

  • Residential Nursing Home Manager

    3 weeks ago

    Hemel Hempstead, United Kingdom Gold Care Homes Full time

    About Us: Gold Care Homes was established in 1999 and has since grown to operate 34 care homes across the South of England. The group offers a range of services which includes residential, nursing, frail elderly and dementia care. We are currently working on a fantastic role for an experienced Nursing Home Manager to take on a 60 bed Nursing and...

  • Registered Nurse

    3 weeks ago

    Hemel Hempstead, United Kingdom Gold Care Homes Full time

    About Our Home: Nestled in the bustling heart of Hemel Hempstead, Queensway House isn’t just a care home—it’s a haven where every corner is crafted with love and every moment is tailored for joy. Just a stone’s throw from shopping delights and transport conveniences, our residents find solace in our expansive grounds, cinematic escapes, and...

  • Assistant Contract Manager

    4 weeks ago

    Hemel Hempstead, United Kingdom Nexgen Group Full time

    We are seeking an experienced Supervisor /Assistant Contracts Manager to lead a team of Cleaning &Grounds operatives in the Bedfordshirearea(s).You will need prior experience inleading a Cleaning or Grounds Maintenance Team along with good ITAdministration and Coordination skills.You willneed a Full UK Driving Licence but Company Vehicle...

  • Assistant Contract Manager

    4 weeks ago

    Hemel Hempstead, United Kingdom Nexgen Group Full time

    About the job Assistant Contract Manager (Cleaning) We are seeking an experienced Supervisor / Assistant Contracts Manager to lead a team of Cleaning & Grounds operatives in the Bedfordshire area(s). You will need prior experience in leading a Cleaning or Grounds Maintenance Team, along with good IT, Administration and Coordination skills. You...

  • Assistant Contract Manager

    4 weeks ago

    Hemel Hempstead, United Kingdom Nexgen Group Full time

    We are seeking an experienced Supervisor / Assistant Contracts Manager to lead a team of Cleaning & Grounds operatives in the Bedfordshire area(s).You will need prior experience in leading a Cleaning or Grounds Maintenance Team, along with good IT, Administration and Coordination skills.You will need a Full UK Driving Licence, but Company Vehicle is...

  • Project Control Manager

    17 hours ago

    Hemel Hempstead, United Kingdom E-Fab Recruitment Full time

    One of our Milton Keyes based clients requires a Project Control Manager (PCM) to report to the Operations Manager who manages project activity to support sales opportunities for the supply of equipment and services for the retail sector. A fundamental responsibility of the PCM is to ensure that all physical activity is reflected accurately in the ERP...

  • Regional Account Manager

    1 week ago

    Hemel Hempstead, United Kingdom CPI Selection Full time

    Regional Account ManagerExcellent Package: £38k - £42k basic salary Year 1 £60-70k OTE uncapped Year 2 £100k OTEHybrid 1 days office based in Hemel Hempstead 2 days client facing in Home Counties and surrounding areasOur client are a European market leader within the Food & Beverages solutions sector.Due to continued growth and success they are...

  • Senior Care Assistant

    3 weeks ago

    Hemel Hempstead, United Kingdom Gold Care Homes Full time

    About Our Home: Nestled in the bustling heart of Hemel Hempstead, Queensway House isn’t just a care home—it’s a haven where every corner is crafted with love and every moment is tailored for joy. Just a stone’s throw from shopping delights and transport conveniences, our residents find solace in our expansive grounds, cinematic escapes, and...

  • Regional Account Manager

    2 days ago

    Hemel Hempstead, United Kingdom CPI Selection Full time

    Regional Account ManagerAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Excellent Package: £38k - £42k basic salary Year 1 £60-70k OTE uncapped Year 2 £100k OTEHybrid 1 days office based in Hemel Hempstead 2 days client facing in LondonOur client are a European market leader...

  • Regional Account Manager

    1 week ago

    Hemel Hempstead, United Kingdom CPI Selection Full time

    Regional Account Manager Excellent Package: £38k - £42k basic salary Year 1 £60-70k OTE uncapped Year 2 £100k OTE Hybrid 1 days office based in Hemel Hempstead 2 days client facing in Home Counties and surrounding areas  Our client are a European market leader within the Food & Beverages solutions sector. Due to continued growth and success they are...

  • Internal Account Manager

    1 week ago

    Hemel Hempstead, United Kingdom CPI Selection Full time

    Excellent Package: £32k - £35k basic salary Year 1 £45-50k OTE uncappedHybrid 2 days office based in Hemel Hempstead 3 days working from homeCareer Progression to Regional Sales Management and £100k OTE within a 2/3 year timeframeOur client are a European market leader within the Food & Beverages solutions sector.Due to continued growth and success they...

  • Regional Account Manager

    2 weeks ago

    Hemel Hempstead, United Kingdom CPI Selection Full time

    Regional Account ManagerAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Excellent Package: £38k - £42k basic salary Year 1 £60-70k OTE uncapped Year 2 £100k OTEHybrid 1 days office based in Hemel Hempstead 2 days client facing in LondonOur client are a European market leader...

  • Project Control Manager

    2 weeks ago

    Hemel Hempstead, United Kingdom E-Fab Recruitment Full time

    One of our Hemel Hempstead based clients requires a Project Control Manager (PCM) to report to the Operations Manager who manages project activity to support sales opportunities for the supply of equipment and services for the retail sector. A fundamental responsibility of the PCM is to ensure that all physical activity is reflected accurately in the ERP...

  • Project Control Manager

    2 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom E-Fab Recruitment Full time

    One of our Hemel Hempstead based clients requires a Project Control Manager (PCM) to report to the Operations Manager who manages project activity to support sales opportunities for the supply of equipment and services for the retail sector. A fundamental responsibility of the PCM is to ensure that all physical activity is reflected accurately in the ERP...

  • Quality Management Team Lead

    2 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Bridgehouseabingdon Full time

    The following content displays a map of the jobs location - Hemel Hempstead ~Comprehensive Training and Career Development ~Cycle to work scheme ~Dedicated Mental Health Champion As our Lifestyle Lead for our residents that live with dementia you will help plan and organise a whole variety of activities for our residents to create a fun and...