Business Support Officer

7 months ago

Nottingham, United Kingdom NHS Nottingham & Nottinghamshire Integrated Care Board Full time

Working with the ICB footprints the role will require the postholder to provide support for the commissioning of medical, pharmacy, optometry and dental service in support of the NHS Long Term plan. Utilising ‘Neighbourhood, Place and System’ the postholder will champion collaborative commissioning, focus upon developing and commissioning integrated services, that support patients to manage their own care, prevent ill-health and access services in the most appropriate setting.

The Primary Care Commissioning Team is responsible for provision of medical, pharmaceutical, dental and optometry services.

As Business Support Officer, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the ICB footprints.

Delivering High Standards
- Provide and support the Primary Care Commissioning team with a wide range of administrative and computer skills as well as maintaining a range of knowledge and understanding of procedures, protocols and functions within the defined ICB area
- Act as first point of contact for Primary Care Commissioning within the ICB area for a wide range of stakeholders
- Provide and receive complex information which contain contentious and sensitive information

Communicating and engaging with external and internal stakeholders which may require negotiation skills and understanding the needs/requirements and of other organisations, senior professionals and individuals
- Updating and maintaining databases and/or spread sheets relevant to work area, and manage meeting arrangements including the taking and distribution of minutes etc.
- To manage the diaries and associated arrangements of senior managers and directors

Improving quality and outcomes
- To support the team to ensure that contractors are providing good quality care and outcomes for patients
- To support the team to support delivery of Integrated Care System

objectives.
- To work collaboratively across the East Midlands

NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Nottingham and Nottinghamshire. We were formed with the intention to improve population health and collaborate with local partners (NHS, Local Authority and Third Sector) to deliver high quality health and social care provision to our local population.

We have accountability for the system delivery of the ICS’ priorities such as improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development.

We seek to improve the patient experience and are committed at looking at innovative ways we can improve care and offer access and choice to our patients. Patients are at the heart of everything we do and it’s important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally. In conjunction, with patient experience and the growing demands of our population; we are facing significant financial challenge. We are required to reduce expenditure to sustainable levels (ICS 5-year strategic plan).

The ambitions are great, but so are the opportunities to be part of our new and evolving organisation, to make positive impactful change to the health and social care agenda across Nottingham and Nottinghamshire.

Leadership for transformational change
- To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate.

Using insight and evidence for improvement
- To build on current knowledge and evidence of ‘what works’ and ensure that this is maintained and developed in practice.
- To encourage and promote research, as appropriate, identifying priorities through consultation with those using, delivering, and managing services.

Developing an excellent organisation
- To ensure health, safety and wellbeing of all staff within the department.
- To ensure compliance with all confidentiality and governance requirements within the department.

Project Management
- Undertake information/project analysis.
- Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and to maintain data collection systems for its effective use by the team.
- Analyse and report on data and monitor the processing of data and information.
- Provides information to project lead on project and statistical information matters.

Financial and Physical Resources
- Support and inform the requirement and targeting of resources, monitoring spend, implementing and evaluating jobs and delivery of financial recovery/savings plans by providing high quality information and analysis.
- Contribute to the financial delivery of the agreed portfolio ensuring it is deliver

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