Sales Team Leader

6 months ago


Peterborough, United Kingdom Hometree Full time

**Salary**:Up to £35000 per annum
**Role type**:Full Time
**Location**:Remote first, in the Peterborough area. You must be willing to travel to the Peterborough office once a week and attend our London office periodically as required
**Reports to**:Head of Sales

Are you a Sales Team Lead that loves driving conversion and results through outstanding,compliant service? We are a rapidly growing business looking for a Sales Team Leader with a passion for managing pipelines, driving results and delivering excellence across an inbound and outbound sales team. Sound like you? Read on.

**About Hometree**

Hometree is a home energy services company on a mission to accelerate the transition to net zero. By fixing, installing and financing home energy hardware, we'll help homeowners transition to low-carbon solutions, when they are ready.

Today, we ensure UK homes are warm and working with all-encompassing home heating hardware cover plans. Our network of skilled engineers offers regular maintenance, emergency repairs, and support for gas boilers, central heating, and plumbing.

**Our values**

You’ll be joining a bunch of bright individuals and teams all committed to providing vital energy services and excellent customer service. Our ROOTS values are the five values we live by. They guide us in everything we do and how we behave towards each other:

- ** Radical Candour** - Be direct, open and honest. We tell it how it is but always with respect.
- ** Ownership -** Act like an owner. Hold yourself and others to account.
- ** Obsession for the Customer -** Put the customer's needs at the heart of everything you do.
- ** Teamwork -** Collaborate to get to the best outcome and have a little fun along the way.
- ** Speed - **Make decisions fast. Test, learn and iterate quickly to deliver the best result.

**Role and responsibilities**
As our Sales Team Leader for prospective and current home cover customers, you will be the focal point for everything sales related, inbound and outbound. The role covers two teams, with 3 key focuses, where having an ability to build and develop a high performing sales team will be critical.

**_ Helping us grow our home emergency cover business_**. Despite being a big player in the market, many prospective customers call us to build trust._ Inbound telesales_ make up a significant proportion of our overall sales so ensuring our teams are delivering industry leading, compliant service is paramount. Equally as important is our_ outbound function_, assisting customers to upgrade their cover, follow up from an offer a customer may have missed or supporting on the promotion of a new product, it's all part of the day to day.

**_Paving the way for the future _**-our ability to _transition existing customers_ who want or need to replace their boiler for a new boiler or greener option like our Heat Pump or Solar offerings, financed through our finance team, is a critical part of our decarbonisation story.

Many of our systems and processes have evolved organically and have not necessarily been given the focus needed to support the team and maximise lead conversion. This is something we are looking to change with this role.

**The things you’ll do**
- Lead our sales teams (Inbound and Outbound) - focused on maximising sales conversion through delivering exceptional customer service in a FCA regulated company
- Lead our home emergency cover cross sell team aimed at selling customers whose boilers are beyond economical repair or are looking into purchasing a new boiler or green energy solution, provided by Hometree Finance
- Maximise our opportunities for sales through implementing effective contact strategies and pipeline management
- Collate, update and analyse data to look for opportunities to improve, refine and feedback whats required to meet our customers needs
- Continually refine and develop our processes, systems and sales approach to figure out what works to maximise KPI performance, improve team productivity and performance reporting
- Nurture and develop a high performing team through, high quality training and coaching, embedding quality and compliance standards and supporting the team with their future development

**What we’re looking for**

Our ideal colleague will exhibit all of the following attributes:

- A number of years managing a telesales team, who knows what great performance looks like and can drive performance improvement across the team. Key KPIs include: inbound/outbound conversion rate, number of sales, call numbers, talk time and abandon rate
- Experience in managing performance via pipelines and ability to configure lead management systems such as Hubspot, Salesforce, Pipedrive etc.
- Proficient at analysing data and using it to either get to the root cause of an issue or to ‘tell the story’ of what is happening. This includes being comfortable using Excel and/or Google Sheets
- A motivated self starter who consistently demonstrates a ‘can do’ attitu


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