Specsavers Bristol Homevisits

**Role: Office Manager**

**Location: Bristol**

**Working Hours: Monday to Friday 8:00-17:00 - no weekends or evenings**

**Salary: £30,000+ Competitive bonus**

**Experienced Required: A natural leader with expereince in Optics and a track history in Management.**

**Role Overview**
- To assist the Business partners and store leadership team in the business operations in order to achieve excellent customer service standards, financial goals and business objectives._

**About the Role**
- Ensure the leadership vision in the business is in line with Specsavers Vision and Values.
- Utilise reports and management information in relation to Key Performance Indicators.
- Agree and set relevant performance targets for optical assistants, ophthalmic opticians and support office workers in conjunction with the management team.
- Understand and motivate colleagues to get results.
- Understand and implement the highest standards.
- Plan and implement improvements to the business.
- Ensure all customer complaints are dealt with efficiently and effectively.
- Understand employment law and manage staff performance accordingly.
- Create a culture of “Customer First” to deliver exceptional service first time, every time.
- Run regular staff meetings and performance update

**Objectives**
- Customer excellence results, including MAZE and mystery shopper results.
- Consistent positive feedback from customers.
- Ensure all business objectives are met or exceeded.
- In conjunction with the management team the business has the right people in the right place at the right time, through efficient and well-planned testing days (balance of Standard, Piggy and Z) and delivery days alongside properly organised back-office operations
- All staff are managed effectively and supported with their own learning and development.
- Understand, adapt and develop your own management style to ensure your own personal development.
- Cash, till and NHS debtor management is in place and accurate.
- Support the management team and directors to create a positive and energetic team environment.
- Be a role model within the store so that everyone feels valued, they give their best, enjoy their job and contribute to running a superb business.
- Live the values and behaviours - lead by example, make it happen and celebrate success.
- Help people understand their role and development plan, what’s expected and how they fit in the bigger picture.
- Meet and exceed all personal and team goals, be an ambassador for the Specsavers brand at all times.

**Salary and benefits**
- Annual salary £30,000
- Performance Related Bonus
- Annual Leave entitlement of 33 days to include Bank Holidays
- Access to Specsavers Perks
- Free Glasses Annually
- Dental Plan
- Healthcare plan
- Access to Electric Car Salary Sacrifice Scheme
- Free Parking