Senior Claims Consultant

7 months ago


Manchester, United Kingdom Gallagher Full time

About Us:
Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 49,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality.

Overview:
Supporting the Head of Supply Chain to pro-actively manage Pen’s Third Party Administrators and suppliers to ensure compliance with contractual requirements and to drive best practice for the benefit of Pen, its customers and Insurer partners.

**Responsibilities**:

- Work closely with the claims team and business units to ensure the effective delivery of the Pen Technical and Operational Claims strategy.
- Ensure that Suppliers are proactively managed to deliver to their contractual requirements and are appropriate to the areas in which they are appointed to ensure their end delivery complies with all Regulatory requirements.
- Monitor performance against plans and report on performance, any issues, and solutions to your manager.
- Communicate even ambiguous and complex information in a clear and impactful manner, making use of a wide range of communication channels.
- To handle claims referrals up to the level determined and changed from time to time by the Head of Technical claims. Including:

- Monitor reserves and payments controlled by others and ensure accurate data input, maintenance and effective use of diary systems.
- Reserve accurately and in accordance with the Company reserving policy to realistically reflect the total of liabilities of each claim
- Ensure the reserves are frequently reviewed and amended as necessary and that all processing and management information systems are kept up to date
- Implement proactive measures to drive every case to the quickest and most cost effective settlement, achieving the most economical settlement at the earliest practical time.
- Undertake audits of TPAs, suppliers and claims teams.
- Work closely with the business units to ensure the effective delivery of the Pen Technical and Operational Claims strategy

**Key Performance Indicators**

**Financial**
- Accuracy of reserves
- Settlement ratios

**Relationships (Internal and External)**
- Achievement of customer service standards
- Levels of complaints received and resolution of complaints

**Op**erations**
- Technical information/intelligence documented
- Technical practices adhered to
- Legal and procedural rules at all times
- Ensure that compliant practices are followed at all times

Qualifications:
**Background**
- National claims and insurance market environments
- Company history and financial data
- Pen Underwriting’s business philosophies, future plans, structure and operations

Technical Expertise (including Professional Qualifications)
- CIP/ACII (or progress towards)
- Supplier management, including TPAs
- Relevant law relating to Liability and MD classes
- Principles and practice of insurance
- Civil Procedure Rules
- Valuation of bodily injury heads of damage
- Understanding and interpreting medical reports
- Reserving skills
- Underwriting philosophies
- Wordings

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a v



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