Restaurant Supervisor
5 months ago
RESTAURANT SUPERVISOR
Company: The Embankment Bar Restaurant and Club
Location: Stratford-upon-Avon, United Kingdom
**Responsibilities**:
- Assisting management in overseeing the day-to-day operations of the bar, restaurant, ensuring smooth and efficient operations.
- Monitor reservations and booking enquiries, managing the reservation system, and ensuring accurate record-keeping. Addressing customer inquiries and concerns related to bookings.
- Supervise and train staff, servers, and other support staff, to ensure they are knowledgeable and skilled in their roles.
- Provide excellent customer service by greeting and seating guests, taking orders, and resolving any issues or complaints in a professional and timely manner.
- Ensure compliance with health and safety regulations, food safety standards, and licensing laws, and address any issues as they arise.
- Support marketing and promotional activities, such as special events, social media campaigns, and loyalty programs, to increase customer engagement and drive revenue.
- Maintain a clean and well-organized working environment, including overseeing cleanliness standards, equipment maintenance, and adherence to sanitation protocols..
- Act as a point of contact in the absence of the Manager, resolving issues as necessary.
Qualifications:
- Previous experience in a similar role within the hospitality industry, preferably in a busy restaurant setting.
- Excellent administrative skills, including booking management and handling general enquiries.
- Strong leadership skills, with the ability to motivate and manage a team effectively.
- Excellent communication and interpersonal skills, with the ability to interact with guests and staff in a professional and courteous manner.
- Knowledge of food and beverage operations, including inventory management, health and safety regulations, and licensing laws.
- Ability to multitask and work in a fast-paced environment, while maintaining attention to detail and high-quality standards.
- Flexibility in working hours, including evenings, weekends, and holidays, as required.
- A positive attitude, a passion for delivering exceptional guest experiences, and a commitment to maintaining a high standard of professionalism and integrity.
- Must be able to flexibly and reliably commute to Stratford-upon-Avon with own transport
The Embankment Bar Restaurant and Club is an equal opportunity employer and welcomes applicants from all backgrounds to apply. If you are a dynamic and motivated individual who is passionate about the hospitality industry and ready to take on a new challenge as an Assistant Manager, we would love to hear from you
**Salary**: Up to £13 p/h dependent on experience. Great opportunities for progression
**Job Types**: Full-time, Permanent
**Salary**: £10.42-£13.00 per hour
**Benefits**:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Stratford-upon-Avon, Warwickshire: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you confident using a computer and handling admin duties where necessary?
Work Location: In person
Reference ID: EMBA001
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