Service Advisor

4 weeks ago


Barnet, United Kingdom YOLO Recruitment Full time

**Service Advisor - North London**

**Salary: 28k basic 40k OTE + benefits incl car**

YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s dealership in the North London area.

You will need to have experience as a Service Advisor / Aftersales Advisor and a full UK driving license.

Duties of the Service Advisor / Aftersales Advisor:

- Sell additional products, services and repair works in a professional manner
- Implementation of company and manufacturer service promotions
- Development of personal knowledge and experience in order to improve profitability, customer satisfaction and efficiency
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair
- Maintain effective liaison with sales, parts and workshop teams
- Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition
- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
- Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
- Notify customers promptly of completion of work
- Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
- To provide customer estimates according to company policy on schedules, times and pricing
- Where necessary, invite the customer to talk about a vehicle problem directly with the technician, therefore aiding first time fix and improving customer satisfaction
- Give a quote (price) to the customer
- Initiate job documentation and maintain customer records and follow-up systems

Hours for the Service Advisor / Aftersales Advisor : Monday to Friday 8.00 - 6.00. 1 in 4 Saturdays mornings on a rota basis.

At YOLO Recruitment we specialise in Motor Trade Jobs, so if you are looking for a new role in the Automotive industry, be sure to get in touch

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£40,000.00 per year

**Benefits**:

- Company car
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Barnet: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Work Location: One location


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