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Administrative Officer

4 months ago

Bristol, United Kingdom Animal and Plant Health Agency Full time

**Details**:
**Reference number**:

- 291061**Salary**:

- £22,150 - £22,150**Job grade**:

- Administrative Officer**Contract type**:

- Fixed Term
- Loan
- Secondment**Length of employment**:

- The Fixed Term Appointment (FTA) for this post will end on 31/03/2024. The role is offered with the possibility of extension or permanency**Business area**:

- Defra Food, Farming and Biosecurity (FfaB)**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Cardiff, Carlisle, Exeter, Preston, Stafford, Worcester, YorkAbout the job

**Job summary**:
The Centre for International Trade is part of APHA’s Customer Service Centre Network across the UK and is responsible for a wide variety of work areas to allow the import and export of live animals, plants, animal products and plant products to the EU and third countries.

Our teams are customer focused, ensuring that our standards of service exceed expectations and that customer’s receive a quality end product. As well as offering advice and guidance to customer and processing certificates and permits, our teams take forward work alongside our policy colleagues. We also offer opportunities for people to get involved in areas outside their direct work area, being part of groups on areas such as engagement, wellbeing, communications and training.

**Support and Training**

**Working Arrangements**

The team is based in 'Bristol', however, the post holder can also work from our other CSC locations (Cardiff, Carlisle, Exeter, Preston, Stafford, Worcester and York), with travel to Bristol for training and team meetings as and when required.

**Job description**:
**Our Work - CITES**

We have an exciting opportunity for a successful individual to join the Animal and Plant Health agency within the Centre for International Trade team in Bristol (CITES).

**The work you will be doing**:
**Customer Service**

To liaise with, and provide excellent customer service to Stakeholders, Delivery Partners and Customers, to understand and appreciate their needs and requirements.

**Delivery**

Processing of CITES casework within the timescale to meet service level agreements, maintaining our reputation and relationship with stakeholders.

Team collaboration to deliver casework responsibilities, including arranging cover and covering for others whilst on leave, and having an active role in training and mentoring of new staff, once trained yourself.

**Administration procedures**

Inputting accurate data and information onto the APHA data capture systems.

**Person specification**:

- Deliver the core functions of the Centre for International Trade to a high standard within established timescales.
- Provide excellent customer service to customers.
- Work within a framework of established procedures, identifying areas where work processes can be improved.
- Be proactive in seeking to extend your knowledge and experience of the work you do in order to provide customers with accurate information and guidance and support your fellow team members.
- Take responsibility for your own learning and development, supported by the opportunities APHA offers.
- Be a positive role model within your team and respond positively to challenge and change.

**The following experience is essential to this post**:

- Experience of working in a Customer Service environment
- Experiencing of using IT, including but not limited to Microsoft packages
- Experience of working in a fast-paced, changing environment.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Working Together
- Delivering at Pace
- Managing a Quality Service

**Benefits**:

- Automatic enrolment into the Civil Service Pension Scheme, with an average employer contribution of 27%
- A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30
- An extensive range of learning & professional development opportunities tailored to your role
- Access to a range of retail, travel and lifestyle employee discounts
- A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in a CSC office (minimum of 40%)

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**Application Process**

**Sift**

**Interview**

A presentation or additional exercise may also be assessed.

Results will be released shortly after completion of all interviews.

**Location**

This roles may be suitable for hybrid working, which is where an employee works part of the week in their Customer Service Centre office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual pl