Sales & Reservations Agent

4 months ago

Enniskillen, United Kingdom Finn Lough Full time

**Job description**

We are looking for a passionate and dynamic individual to join us in delivering memorable and bespoke experiences to our guests.

As Sales and Reservations Agent you will be responsible for ensuring that we provide the highest level of customer service to our guests, maintaining Finn Lough values to ensure all our guests enjoy a memorable stay at Finn Lough. You will manage the needs of Guests to ensure that their expectations are exceeded before, during and after their stay. This is a dynamic role that requires enthusiasm and a passion for hospitality, sharing in our belief that kindness and consideration for our guests and surroundings should inform every experience.

Live-in is a possibility to relocate.

If you are attentive to detail, have great communication skills and enjoy working as part of a team, then we’d like to meet you

**Responsibilities**
- Regularly check upcoming reservations
- Check appropriate payments have been taken for bookings
- Welcome and greet guests
- Preparation of check-in and check-out forms
- Liaising with other departments within the resort to ensure smooth delivery of guest requests
- Orientating guests to the resort and answering any queries
- Dealing with any guest complaints effectively
- Answering and processing sales calls
- Acting as an ambassador for Finn Lough, upselling and cross-selling wherever possible
- Preparation of daily run sheet
- Input up-to-date information regarding guests during their stay
- Ensure all information provided to guests is accurate and up-to-date
- Processing and reconciling guest payments
- Accommodate guest requests

**Requirements**:

- Experience in a service based industry
- Task-driven individual and ability to multitask
- Strong interpersonal and administrative skills.
- High level of professionalism and effective decision making
- Strong working knowledge of relevant computer software systems
- Attention to detail and accuracy
- Ability to handle stress and stay calm under pressure
- Conflict resolution skills
- Ability to work well as part of a team
- Flexible regarding work schedules
- Ability to respond appropriately to diverse customers and guests

**Job Type**
- Full-time, Permanent
- Schedule: 8 hour shift

**Benefits**
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

  • Hotel Receptionist

    3 months ago

    Enniskillen, United Kingdom Westville Hotel Full time

    **Benefits**: - All meals provided whilst on shift within the Hospitality outlets - 20% discount on food throughout all businesses (up to 4 people) - Employee of the month scheme with monetary reward - Refer a Friend scheme £100 (T&Cs apply) - Staff events throughout the year - Company Pension Scheme - Competitive salary above minimum wage - 28 Days...

  • Hotel Receptionist

    4 months ago

    Enniskillen, United Kingdom Westville Hotel Full time

    **Benefits**: - All meals provided whilst on shift within the Hospitality outlets - 20% discount on food throughout all businesses (up to 4 people) - Employee of the month scheme with monetary reward - Refer a Friend scheme £100 (T&Cs apply) - Staff events throughout the year - Company Pension Scheme - Competitive salary above minimum wage - 28 Days...

  • Retail Team Lead

    2 weeks ago

    Enniskillen, United Kingdom DV8 Fashion Full time

    {"About DV8 Fashion": "With a presence in Northern Ireland, Republic of Ireland & Scotland, DV8 Fashion is a leading fashion brand with a global reach. Our 60 stores showcase top brands, exclusive lines, and new trends, offering customers a unique shopping experience. We pride ourselves on innovation and creativity, and our commitment to excellence is...

  • Retail Team Lead

    2 weeks ago

    Enniskillen, United Kingdom DV8 Fashion Full time

    {"About DV8 Fashion": "With a presence in Northern Ireland, Republic of Ireland & Scotland, DV8 Fashion is a leading fashion brand with a global reach. Our 60 stores showcase top brands, exclusive lines, and new trends, offering customers a unique shopping experience. We pride ourselves on innovation and creativity, and our commitment to excellence is...

  • Guest Services Associate

    5 months ago

    Enniskillen, United Kingdom Finn Lough Full time

    We are looking for a dynamic, enthusiastic staff member to join our Front Desk and Restaurant team to help us deliver memorable, and one of a kind experiences for our guests. Guest Services and Restaurant Server is a dual role where you will be responsible for ensuring every guest receives outstanding customer service and support. This extends from checking...

  • Golf Events Co-ordinator

    4 months ago

    Enniskillen, United Kingdom Lough Erne Resort Full time

    **Golf Events Coordinator** We are currently looking to recruit an experienced Golf Events Coordinator to join the Resorts events team. As an Golf Events Coordinator you will meet with golf events bookers to secure business for the resorts golf courses and function spaces. You will build relationships with golf group organisers and ensure repeat bookings...

  • Retail Supervisor

    4 weeks ago

    Enniskillen, United Kingdom DV8 Fashion Full time

    About DV8With nearly 60 stores across Northern Ireland, Republic of Ireland & Scotland and 30 years of presence and expertise in the fashion industry, DV8 Fashion is one of the most recognised fashion names on the High Street bringing you top brands, exclusive lines and new trends. We pride ourselves in innovation and creativity and love to showcase this in...