Head Waiter

**What you’ll be doing?**

As head waiter/ess, you will work alongside the F&B Management team to support the team and lead by example by delivering friendly, professional, and memorable service to all our guests.

You will inspire the team with clarity and confidence, ensuring the department is prepared and organised whilst also assisting the Managers with ensuring all guests are happy and receiving the best possible service.

**What you’ll need to be a great Head Waiter/ess?**
- To be professional, knowledgeable and dedicated to delivering first class experiences to guests; high standards will be second nature to you;
- The ability to lead a team of between 10+ team members, demonstrating strong leadership skills;
- Excellent communication skills, and level of English - both written and spoken; with the confidence to build relationships with the wider hotel team and guests;
- To enjoy working in a fast paced environment with a ‘can do’ attitude & to love the buzz of being busy;
- You will have previous restaurant experience in the hospitality industry at Supervisory level, ideally within a fine dining environment.

**What's in it for you?**
- Our Pay Promise - no one in our business earns less than £9.50 per hour, with a base rate of £10.20+ per hour and Service Charge on top
- Enhanced leave - 31 days annual leave entitlement, rising to 33 days with service;
- We know you’ll be PROUD to work at our hotels and want to show off to your friends so we offer discounted stays, spa treatments, golf and leisure access + discounted stays in Pride of Britain & Relais & Chateaux properties;
- We RECOGNISE that down time is important so offer discount for Merlin Attractions including Warwick Castle, London Dungeon, Alton Towers and more
- We CARE about our people so we offer confidential support via Hospitality Action, as well as an Employee Wellbeing site with regular content updates;
- We WANT you to be engaged and informed so offer Eden Engage - our employee platform with news, messaging facility and access to your rota’s, payslips and personal file;
- We know that ‘great people know other great people so we offer a Refer a Friend Incentive of£250-500;
- We GROW our own talent with via apprenticeships & development programmes, with lots of success stories and promotions to shout about;
- You’ll also get free parking, meals on duty, uniform etc.but you already knew that, right?

**Salary of £27,000 based on 45 hours per week plus monthly gratuities**

In addition, we are working hard to give our teams a great place to work with a focus on:

- An opinion that counts.regular surveys and forums that ask YOU for YOUR opinion;
- A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;
- A workplace where we celebrate our differences, genuinely care about each other and recognise that we’re stronger together;
- A commitment to Sustainability with a sustainability champion in every hotel & HQ;
And coming soonOur EHC Wellbeing pillars - Money, Mind, Body & Heart; as well as a new rewards and recognition platform, linked to our values written ‘by our people for our people’.

If that sounds as amazing as we think it does, then we’d love to hear from you. Further details on the role itself can be found below.

INDHOTEL