Customer Service Administrator

5 months ago


Edinburgh, United Kingdom Tate Full time

Tate Recruitment is seeking dedicated and customer focussed Customer Service Administrators to join their client, Diligenta, in Edinburgh.

For nearly 200 years, people have trusted Standard Life/ Diligenta to take care of their retirement needs and life savings. Standard Life is now a part of Diligenta, a UK-based FCA-regulated subsidiary of Tata Consultancy Services (TCS), and it specialises in the provision of business process services for the life and pensions industry.

Today, they provide services to millions of clients who approach them directly, through advisers, and through their employer's pension plan. They take pride in consistently delivering excellent client service.

We have several start dates in December and into the new year, which could result in being offered a permanent position with Diligenta.

**Role Responsibilities**

As a Customer Service Administrator, you will aid with the servicing of several policies while making sure you keep your promise. Since there are no sales involved in this position, it's critical that you have excellent interactions with our clients while handling any essential administrative tasks.
- Delivering first-rate customer care to all policyholders at each stage of their interaction with Diligenta.
- Monitoring a mailbox that might contain letters from co-workers or insurance clients.
- Coordinating with different teams and departments to find a solution for the policyholder.
- Maintaining a professional demeanour when speaking with financial agents or clients.
- Accept responsibility for the responsibilities you are given and monitor activity.
- Servicing policies as and when needed

Tate is acting as an Employment Business in relation to this vacancy.



  • Edinburgh, United Kingdom Diligenta Full time

    **Customer Service Administrator - Edinburgh** **Things you need to know**: - Our full-time working hours are 35 hours per week, Monday to Friday between 8am and 6pm (no evening or weekend shifts) - The starting salary is £21,500 - We are based in **Central Edinburgh. **We offer discounted parking at the local car park and are within walking distance of...


  • Edinburgh, United Kingdom Tate Recruitment Limited Full time

    **Job Title**: Customer Service Administrator **Location**: Edinburgh, Lothian Road EH1 2DH **Type**: Temp to Perm, Full-Time, Fully Office Working **Hours**: Monday to Friday, 09:00 - 17:00 Tate Recruitment is seeking outstanding Customer Service Administrators to join their client, Diligenta, in Edinburgh. For nearly 200 years, people have trusted...


  • Edinburgh, United Kingdom Diligenta Full time

    **Customer Service Administrator - Edinburgh** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the ‘Customer...


  • Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £18018-£22177 **Customer Service Administrator**: Job Reference: Dgenta02135 Role Grade: A3 Location: Edinburgh, EH3 9PE *** **Summary of the role** **What you'll be doing**: - Work meticulously and swiftly to uphold quality standards. - Proactively identify and implement opportunities to enhance process efficiency and customer...


  • Edinburgh, United Kingdom Diligenta Full time

    **Customer Service Administrator** Job Reference: Dgenta02135 Role Grade: A3 Location: Edinburgh, EH3 9PE **Summary of the role** **What you’ll be doing** - Work meticulously and swiftly to uphold quality standards. - Proactively identify and implement opportunities to enhance process efficiency and customer experience. - Organising and providing...


  • Edinburgh, Edinburgh, United Kingdom Search Full time

    Job Title: Turkish Speaking Customer Service AdministratorLocation: Edinburgh, UKSalary: £24,000-£25,000 per year (pro rata)Job Type: Full-time, PermanentWe are seeking a talented Customer Service Advisor to join our dynamic team. As a Turkish-speaking customer service representative, you will be responsible for managing current customer accounts, handling...


  • Edinburgh, United Kingdom Bridge of Hope Full time

    Customer Service Administrator 12 months Monday - Friday Edinburgh THE ROLE A fantastic opportunity has arisen for a number of Transfer Agency Administrators to work within a large multi-national organisation, specialising in Investment Banking. You will be a part of a team responsible for providing innovative mutual fund transfer agency services for...


  • Edinburgh, United Kingdom Firegroup Full time

    You will be joining our small office team, supporting the smooth running of the office and the tasks required as part of the customs ordering and fulfilment process. Attention to detail is essential for this role. Key responsibilities include: Provide general administration support to the business as required Maintain accurate customer records and...


  • Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £21500-£23000 **Customer Service Administrator - Edinburgh**: Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement....


  • Edinburgh, United Kingdom Diligenta Full time

    **Customer Service Administrator - Edinburgh** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the ‘Customer...


  • Edinburgh, United Kingdom Diligenta Full time

    **Salary**: From £21500-£21500 **Customer Service Administrator - Edinburgh**: Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement....


  • Edinburgh, Edinburgh, United Kingdom Scottish Water Full time

    About the Service Review TeamOur Service Review team is part of our Customer Experience department, dedicated to handling formal complaints, claims, and service standard payments.We are looking for a motivated and enthusiastic individual to join our team as a Business Administration Modern Apprentice.As a Business Administration Modern Apprentice, you will...


  • Edinburgh, Edinburgh, United Kingdom Scottish Water Full time

    Join Scottish Water's Team as a Business Administration Modern ApprenticeWe are recruiting Scotland's next generation of customer service specialists to join our team in 2024.The Service Review team is part of our Customer Experience department, dedicated to handling formal complaints, claims, and service standard payments. As a Business Administration...


  • Edinburgh, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....


  • Edinburgh, Edinburgh, United Kingdom Aberdeenshire Council Full time

    We are seeking a highly skilled Administrative Assistant to join our team. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.The role will involve providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.


  • Edinburgh, Edinburgh, United Kingdom Scottish Water Full time

    About the RoleWe are seeking a talented individual to join our Service Review team as a Business Administration Modern Apprentice.As a Business Administration Modern Apprentice, you will work closely with our experienced team members to develop your skills and knowledge in customer service and administration.Our Service Review team handles formal complaints,...


  • Edinburgh, United Kingdom dnata Catering UK Full time

    Job Description Role Purpose This role will need to be able to communicate both with our external customers and internally at all levels within the specific site. They will need to be able to develop trusted and influential relationships with all stakeholders to ensure agreed service standards are achieved. Responsible for monitoring and reporting on...


  • Edinburgh, United Kingdom dnata Catering UK Full time

    Role PurposeThis role will need to be able to communicate both with our external customers and internally at all levels within the specific site. They will need to be able to develop trusted and influential relationships with all stakeholders to ensure agreed service standards are achieved. Responsible for monitoring and reporting on service standards...


  • Edinburgh, United Kingdom dnata Catering UK Full time

    Role PurposeThis role will need to be able to communicate both with our external customers and internally at all levels within the specific site. They will need to be able to develop trusted and influential relationships with all stakeholders to ensure agreed service standards are achieved. Responsible for monitoring and reporting on service standards...


  • Edinburgh, United Kingdom dnata Catering UK Full time

    Role PurposeThis role will need to be able to communicate both with our external customers and internally at all levels within the specific site. They will need to be able to develop trusted and influential relationships with all stakeholders to ensure agreed service standards are achieved. Responsible for monitoring and reporting on service standards...