Security Officer

6 months ago

Norwich, United Kingdom Serco Plc Full time

Norfolk and Norwich University Hospital, NR4 7YU

Full Time, 12 month FTC (37.5 hours per week)
5 out of 7 - 8am - 4pm

**Salary**: £21,024.87 per annum plus benefits

Here at Serco, we are looking for experienced Security Officers to join our team at Norfolk and Norwich University Hospital. Norfolk & Norwich University Hospital puts its patients at the heart of everything they do. The Hospital cares for the people of Norfolk, north Suffolk and further afield, providing almost one million out-patient appointments, day case procedures and in-patient admissions every year. The hospital has 1,200 beds and state-of-the art facilities and works closely with the University of East Anglia to train health professionals and have a strong focus on research.

Main Accountabilities

As a Security Officer you will deliver a helpful and professional front of house service, providing a polite, efficient and compassionate service to patients, visitors and staff. You will offer a security presence at the hospital, carrying out reactive and proactive duties. You will act as first line response to violent and aggressive incidents, investigating reports of theft and producing written reports for all security related incidents. You will provide a proactive approach to crime prevention, by way of physically patrolling the Hospital site and use of installed security systems and offer crime prevention advice to all users of the Hospital.

This is an incredibly important role within the Hospital as you are ensuring that patients, staff and visitors feel and are kept safe at all times. You must contribute in a team approach with the police on investigations of thefts, criminal acts or bomb threats, attend court to assist authorities in legal cases and ensure fire safety checks are maintained in accordance with the fire safety policy.

What you’ll need to do the role

Previous Security Officer experience, preferably within a large corporate or Hospital setting.
Valid SIA Licence.
Excellent communication and customer service skills.
Ability to remain calm when working under pressure.
Ability to demonstrate empathy when dealing with stressful customers.
Flexible and confident in all situations.
Proven experience of writing restraint reports.

Why Serco

**Meaningful and vital work**: Working within Security at Serco means that you’ll play a critical role in ensuring that patients continue to receive the safety and support that they need 24/7.

**A world of opportunity**: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.

**Great people**: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

What we offer

Up to 6% contributory pension scheme
25 days annual leave plus bank holidays
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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