Delegated Authority Specialist

6 months ago

London, United Kingdom Hiscox Full time

Job Type:
Fixed Term

Build a brilliant future with Hiscox

Position: Hiscox London Markets Delegated Authority Specialist

Reporting to: Delegated Claims Authority Manager

Type: 6 months FTC

The role

In this post you will support the Delegated Claims Authority Manager who oversees and controls the delegated claims authority framework for Hiscox London Markets.

You'll play a major role ensuring the company operates an effective supervisory and monitoring control framework in respect of its portfolio of delegated claims authority contracts as well as supporting the strategy on non-DA panel oversight and third party expert performance reporting.

You will have a deep knowledge and experience of the London Markets DA/Third party expert work-stream and will be adept at demonstrating full compliance with Lloyds regulations as well as providing underwriters and the senior Claims Management with the day to day commercial support and DCA/third party performance insight they require.

What you’ll be doing

The basic challenge will be to:

- Support the Interim Delegated Claims Authority Manager by embedding the Group Claims Vendor Framework in London Markets.
- Ensure all Claim DA’s are considered and approved in line with the Group DA policy and Lloyds requirements. This will require you interacting with Claims Managers and Underwriters at all level and managing/resolving/documenting escalations.
- Review and evaluate the V5.2 Bordereaux submissions from TPA’s and present regular reporting for the London Market Vendor Committee and other stakeholders with support from the MI team on the V.5.2 Bordereaux; complaint data and general panel performance.
- Ensure full due diligence is captured, reviewed and if appropriate challenged on all TPA, Panel, and Cover-holder claims DA’s and evidencing the same.
- Ensure mid-term claims management authority amendments are considered, approved and managed in line with the internal procedures and Lloyd’s requirements.
- Own and maintain the working relationship through rolling monthly meetings with the Underwriting DA team especially with regard to the Cover-holder (Claims DA) audit programme.
- Manage and oversee the London Markets Claims TPA Audit programme, ensuring that we liaise effectively with all stakeholders and that the programme runs effectively. You will be expected to provide monthly reporting and feedback at the London Market Vendor Committee enabling further escalation if necessary.
- Support the Interim Delegated Claims Authority Manager with the shared management and delivery of the annual Governance Review framework for all TPA’s an key panel providers. These should be via Webex where possible.
- Manage and choreograph a series of 30 minute, quarterly review sessions with Tier 1 TPA’s and Panel vendors.
- Organise and prepare with the Interim Delegated Claims Authority Manager the London Market Vendor committee sessions.
- Present regular reporting at the London Market Vendor Committee and other stakeholders with support from the MI team on Delegated Authority performance (V.5.2 Bordereaux); complaint data and panel performance.

Our must haves
- 3 years or more working in the Lloyd's DA environment within Claims.
- Assertive charisma and drive - a people person.
- Strong communicator.
- An ability to flex and influence at every level.
- Excellent stakeholder management skills.
- Thrives when delivering results in a fast moving environment.
- Courage to challenge internal and external stakeholders to ensure issues identified are adequately addressed and resolved ensuring that we do the right thing.

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

LI-AS1

LI-Hybrid
- Work with amazing people and be part of a unique culture_

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