Carshop Specialist

**Location: Leighton Buzzard, LU7 4TE**

**Contract Type: 40 hours per week. Working any 5 out of 7 on a rota basis which will consist of days, evenings and weekends.**

**Salary: £23,000 per year + £200 per month car allowance. We have a bonus scheme that provides you with an on target annual earnings of £40,000**

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

In 2021 we were named Glassdoor’s #35 best company to work for in the UK.

*** No experience or qualifications needed, as full training will be provided All you need is a driving licence, an enthusiastic attitude, be reliable and a team player - we’ll provide the rest**

**Job Role**:
Ensure the full Customer Journey is followed at all times in order to deliver a truly fantastic customer experience, act as a positive ambassador for CarShop’s Brand Beliefs.

**Key Responsibilities**:
Ensure the full Customer Journey is followed at all times in order to deliver a world class customer experience:

- To meet and greet customers.
- To have a discussion with the customer in order to identify and understand individual needs, including methods of payment and budget.
- Qualify the customer’s needs, wants and desires to enable the correct vehicle is selected.
- Conduct test drives with Customers, ensuring the correct process is followed in a compliant and professional manner.
- Understand the process of valuing the customer’s vehicle to give a true and accurate reflection of its condition.
- To have a conversation with the customer in order to gain a commitment to purchase a vehicle.
- To complete all documentation, sell paint protection and MOT, and ask for online review
- You will then introduce the customer to the Business Manager in a friendly, professional manner ensuring that all key details are given.
- You will need to contact existing customers to advise them around time to change in order to support with vehicle needs, in a compliant manner.
- To ensure high standards of presentation of vehicles on display.
- To Support other areas of the store as required.

**What we will require from you**
- Full driving licence
- A willingness to learn
- Have energy and drive
- Work well within a team as well as on own initiative
- A flexible “can do” attitude

**What we can offer you.**
- A friendly, modern and safe working environment
- A competitive salary and bonus structure
- Full training and continued support
- Enhanced annual leave
- A wide range of corporate discounts
- Cycle to work scheme
- Colleague assistance programme
- Long service awards
- We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._