Gym Supervisor

2 weeks ago

MoretonInMarsh, United Kingdom Bamford Full time

**Gym Supervisor - The Club by Bamford**

The Club by Bamford is a new private members club, due to open soon, set in the heart of the Cotswolds countryside at the Daylesford Farm.

We are seeking an experienced and highly motivated **Gym Supervisor** to join our fantastic new team.

**Full time contract, based on 40 hours per week - £26,000 per annum + very generous commissions**

**WE OFFER**
- Competitive salary plus service charge
- Shuttle Bus service that runs regularly across all shifts
- 28 days paid holiday (increasing to 33 days with length of service)
- Training and development to advance your career
- A competitive salary plus service charge
- 50% staff lunch discount (at local Daylesford store)
- Free food and drink available on shift (and in the office)
- Daylesford & Bamford 30% discount from day 1
- Bamford 60% discount on skin care products from day 1
- 10% Discount across our pub group
- Complimentary treatment every year
- Two complimentary studio classes every month
- Complimentary online classes
- Long Service Awards
- Quarterly Employee Awards
- Refer a Friend Scheme Bonus up to £1000
- Access to a variety of discounts on retail, restaurants, and cinema tickets
- Wellness focused - employee helpline, voluntary health cash plan,
- 2x Company parties per year
- Organic veg boxes - seasonal
- Cotswolds farm visits
- Stakeholder pension scheme
- Subsidised private medical insurance

**RESPONSIBILITIES**

Reporting to the Head of Fitness, The pivotal responsibility of the Gym Supervisor is to support the Head of Fitness in ensuring the member experience, cleanliness and the health and safety is always executed to the highest of standards:

- Assisting with the Club opening, set up, prep and closing procedures.
- Maximising member experience, member usage and member participation through training, coaching and role-modelling expertise with the gym team in delivering all club products.
- To assist with the smooth running of a professional, clean and safe gym floor and equipment.
- Leading the team to ensure that all gym equipment is always working and clean and signage, member communication and music levels, are consistent and delivering the finest member experience
- Ensuring the Personal Trainers availability is fully up to date and there is full coverage at peak demand times.
- Assisting the Head of Fitness with leading the gym team to deliver stringent ways of operating standards, always ensuring health and safety compliance.
- Working with the Head of Fitness to ensure that a dynamic, varied and engaging members programme of activities is provided and delivered.
- To assist with daily checks of health and safety, equipment cleanliness and stock control in all areas of the Department.
- Assisting the Head of fitness with class timetable scheduling and class offering.
- High levels of personal presentation to be maintained, in keeping with the Club grooming and uniform guidelines
- Deliver excellence both in terms of the member experience and programme of member events and five-star Club standards
- Knowing the club services and engaging with members about their activities and seeking ways to improve their experience at every opportunity.
- Attend and support member events and activities to ensure member engagement and loyalty.
- Dealing with any member complaints or feedback immediately with the support of the Head of Fitness when necessary.
- Being always professional and highly discretional.
- To have a full understanding of the gym equipment, wet facilities, club services and policies and procedures
- Ensuring Personal Trainers attend and complete the appropriate training online and in person as appropriate.
- Ensure required maintenance of gym kit or equipment is reported immediately for repair via the Head of Fitness or direct with the supplier.
- Building good relationships with equipment suppliers and contractors to ensure consistent delivery of the Service Level Agreements.
- Supporting the Head of Fitness with the recruitment of a great team, inductions, training, and development of a high performing team.
- When the head of fitness is not available the gym supervisor will take responsibility in his absence.
- Acting as first point on contact and taking ownership for any gym team member queries or concerns.
- Supporting the Head of Fitness to ensure weekly Fitness team meetings and 1-2-1’s are delivered and followed up with minutes and action points are followed up.
- Ensuring that the front of house team is up to speed with gym products, courses, member events and booking procedures when dealing with telephone queries or walk-ins.
- Take responsibility for the group exercise offering for wellness club and spa, creating schedules, reviewing class trends and trailing new class offerings.
- Participate in team meetings and other initiatives to be aware of any current class or equipment updates, events, VIP’s or departmental changes, bringing suggestions for improvement.
- Bui

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