Credit Controller

7 months ago

Cambridge, United Kingdom CATS Global Schools Full time

UT CATS GLOBAL SCHOOLS
CATS Global Schools is a leading provider of pre-university academic courses and English language courses in the UK. We provide programmes including A Level, IB and University Foundation, as well as English Language Study, to a growing number of international students seeking to win places at UK universities.
We operate a number of different educational brands: CATS Colleges in Cambridge, Canterbury and London; CATS Academy in Boston; Cambridge School of Visual and Performing Arts (CSVPA), Stafford House English language schools and study holidays and Independent Secondary Schools (ISGs). We benefit from being part of a global team focused on teaching and learning.

OVERVIEW OF THE JOB
The primary role is the collection of student fees within an agreed timeframe, thereby improving company cash flow and minimising the risk of bad debt. The role owner will be generally responsible for collection of student fees at group level but with a focus on the ISG business units. The role owner must be visible to the company and act as the main point of contact for credit control for their assigned business unit. The role owner will also be responsible for the processing of cash receipts and other bank transactions and completing monthly bank reconciliations along with finance related enquiries and will be expected to support both the head of credit control and
finance manager in the execution of their duties.

REPORTS TO
You will be directly responsible to the Credit Control Manager.

MAIN RESPONSIBILITIES OF THE JOB
- To ensure the collection of student fees within the agreed timeframe, as per company policy.
- To liaise directly with fee payers, agents and guardians regarding student accounts, maintaining accurate records of associated chase activity and follow up actions required.
- To build effective working relationships with college staff, sales and admissions teams, and the Central Finance Team in order to quickly and courteously answer queries from agents and fee payers regarding student accounts.
- To demonstrate excellence in customer service and lead by example.

Responsible
- Support to the head of credit control by proactively reviewing and improving procedures for cash collection.
- To enter annual discounts onto student accounts where fees are paid in advance.
- To record payment adjustments to student accounts, for example deduction of commission at source, intercompany transfers, and transfers between student accounts.
- To assist in invoice production.
- To perform various accounting reconciliations and analysis as befits a controlled accounting environment.

PERSON SPECIFICATION

Motivation
- Is proactive rather than reactive in approach.
- Takes responsibility and ownership for work issues and problems of an operational and strategic nature.
- Implements improvementsto work processes and practices within his/her remit.
- Understands College goals and direction and sets own priorities accordingly.

Drive
- Is energetic and enthusiastic.
- Committed to the role and to the team and the College.
- Gets things done through influence rather than by railroading others.
- Confronts and overcomes obstacles to progress within team.

Intellect
- Demonstrates good critical thinking skills to understand client issues.
- Can suggest and where appropriate implement solutions.
- Gathersfacts and analysessituations in accurate and organised fashion.

Judgement
- Can think and act rationally and maturely without undue bias or reliance on emotional responses.
- Can weigh up information, issues and evidence and draw balanced conclusions from such.
- Shows clearly that he/she is learning from experience.
- Knows when to ask for support and advice from colleagues.

Credibility and Communication
- Has positive impact with colleagues and clients.
- Projects appropriate professional image.
- Has clear focus on the Group’s service standards towards both agents and students.
- Speaks clearly and persuasively when interacting with internal and external personnel.
- Can facilitate potentially difficult discussions in an internal and external context.
- Keeps line manager and team informed of progress or difficulties.
- Displays excellent listening and questioning skills.

Resilience
- Can balance the normal demands or a range of work and responsibilities without disruption to other team members.
- Can prioritise conflicting demands.
- Remains balanced and rational in dealing with others at all times.

Customer Focus
- Understands and communicates the College offerings and capabilities.
- Demonstrates a clear empathy with students, parents and agents, and understands their needs.

Technical
- Good level of written and spoken English.
- Problem solving abilities.
- Accuracy and attention to detail.

Teamwork
- Has the confidence and respect of peers, and management staff.
- Is sympathetic to others’ development needs and seeks opportunities to provide support when appropriate.
- Contributes to an open a

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