Alpha Data Services, Data Support Team

4 weeks ago

London, United Kingdom eFinancialCareers Full time

**Who we are looking for**
State Street Alpha Data Service (ADS) is the data-as-a-service provider that is the back bone of the Alpha front to back strategy. Combining both technology and service provision to deliver significant data management value to our clients. We're looking fora data analyst to join our Data Support team.
**Why this role is important to us**
The team you will be joining is part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of 'alpha' to mean powering better performance and outcomes at every point on the investment lifecycleand is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in anever-changing, increasingly complex and competitive industry is a challenge you are up for.
**What you will be responsible for**
As part of the ADS Data Support Team we are looking for the someone who can:

- Collaborate with all internal technical and business teams including SaaS Ops, Alpha Cloud Ops, Alpha Data Ops and clients to resolve data issues
- Support the defect resolution process by collaborating with the development team in understanding the root cause of data issues and ensuring all defects are fixed
- Act as a Data and Technology Subject Matter Expert that will resolve and debug all issues
- Contribute to the integration of new data services and sources by participating in requirement gathering, testing and support of newly developed features as part of the ADS Product's scaled agile teams.
- Document product specifications and prepare business cases to drive development in scaled agile rooms
- Write and review SQL DML statements to resolve time critical production data issues.
- Enforce and enhance standard operating procedures. Including client specific requirements covering areas such as triage, escalation and resolution
- Enforce and enhance procedures to communicate to all stakeholders on status and progress of issue resolution
- Continually assess and contribute to produce enhancements, software quality and other improvements that could be implemented to improve how the support team monitor and triage issues

**These skills will help you succeed in this role**:

- Demonstrate excellent communication skills across all channels and levels of recipients including team members, colleagues, clients at all levels including C suite.
- Demonstrate strong problem solving skills and lead by example in all areas.
- Support a culture of commitment, team work and productivity alongside diversity and work life balance.
- Must have experience in managing data in a Front, Middle and Back Office support
- Experience with Financial Services data domains - Security Master, Benchmarks, Positions, Transactions, Cash, Performance, Analytics etc
- Must have strong proficiency in SQL
- Knowledge of Data Management, Data Governance, Service Catalogue, Data Lineage tools, Operational Dash boards, Process Monitoring tools
- Working knowledge in one or many of Azure cloud platforms, Kettle, Talend, Qlik Replicate, Qlik Compose, Kafka and Snowflake is a huge plus
- Knowledge about internal and external integrations, triage issues and implement/recommend solutions to data problems and anomalies

**Education & Preferred Qualifications**:

- University degree in the field of computer science, data management or other financial services technical field
- 7+ years in data management, product and market data roles and responsibilities

**About State Street**
**What we do. **State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries,we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
**Work, Live and Grow. **We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks.You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

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