Sales Support Team Manager

3 weeks ago


Godalming, United Kingdom 2i Recruit Ltd Full time

**We have a great opportunity for a Sales Support Team Manager This role is hybrid and they offer free parking and excellent benefits You will be responsible for supporting our client's sales team and progressing leads.**

The primary job responsibilities include:

- Lead a small team of Sales Administrators to assist in the below activities
- Run weekly one to one's with the team and maintain Personal Development plans on a quarterly basis
- Own all operational opportunities on behalf of the Client Directors/Client Managers
- Work closely with the Client Managers/Sellers to manage the opportunities under Sales Desk control
- Ensure the CRM system is fully utilised and updated with all important customer information, opportunity stages, tasks and activities to enable a smooth sale and implementation process for operational opportunities
- Liaise with the billing team to ensure that the opportunities are billed accurately and in a timely manner
- Liaise with the purchasing team to obtain 3rd party quotes where appropriate
- Liaise with Project Management to ensure changes are implemented in good time and to the client's satisfaction
- Manage any contract overages and ensure they are captured as an opportunity
- Attend weekly Sales Desk review meetings with Manager to work on any service improvement

Key Accountabilities:

- Ensure the sales desk team are motivated and have clear development plans
- Ensure accuracy of opportunity creation, monitoring and data entry on our CRM system
- Maintain the generic inbox and effectively sharing tasks between the other members of the Sales Desk team
- Liaise with clients directly to clarify requirements if required
- Work closely with the Client Directors/Client Managers to ensure all opportunities are captured and sold effectively
- Direct customer communication as required
- Support the finance team to facilitate accurate and fast billing
- General Sales and Admin support and ad-hoc tasks for the sales teams

Skills and Experience:

- Team leadership experience
- CRM experience
- Sales account administration experience

Person Specification:

- Excellent communication skills, both written and verbal with great attention to detail
- Professional appearance, well-mannered and a constructive attitude in all work-related matters
- Ability to handle multiple tasks and prioritise work to maintain required productivity levels
- Willingness to research and self-study to keep skills relevant



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