Spa Receptionist

**Job Number** 24017701

**Job Category** Spa

**Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**W Edinburgh is hiring Spa Receptionist to join the team We invite you to play an integral part in bringing to life this unique brand in Edinburgh and join this fast-paced operation.**

**Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.**

**ABOUT THE BRAND**

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

**ABOUT THE ROLE**

Reporting to the Spa Manager at W Edinburgh, as Spa Receptionist you will play an integral role in ensuring all our guests feel pampered and relaxed during their time with us.

Joining the team means you will be instrumental to the success of the hotel’s opening and beyond. We are looking for someone who is passionate about what they do, loves to learn new skills, and will be an excellent brand ambassador

As Spa Receptionist, key aspects of your role will include:

- Managing the reservations system by scheduling services for clients and large groups using spa reservation systems.
- Confirm/Amend upcoming scheduled treatments.
- Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
- Check in guests for appointments, provide general spa orientation to guests upon arrival
- Be highly knowledgeable about all products and treatments offered
- Maintain the highest standards of cleanliness throughout the Spa
- Work well as a team with your fellow therapists and the wider hotel team to ensure our guests receive slick service throughout their stay

Our ideal Spa Receptionist is someone who has:

- Passion for their role
- A keen interest in continuous learning and development
- Sophisticated communication skills
- Previous experience working in five star, luxury hotels and spas preferable
- A positive mindset
- A genuine passion for working in hospitality

In return for your hard work, we give you:

- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world
- Discounts for your friends and family
- Specially curated discounts in thousands of shops

ABOUT THE PROPERTY

W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon - reflecting the city’s festival spirit - this 12-storey structure will be the centerpiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it’ll fuse the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possibl