Retail and Ticketing Senior Sales Assistant

7 months ago


Rotherham, United Kingdom Rotherham United Football Club Full time

**Retail and Ticketing Senior Sales Assistant - Rotherham United**

**Working pattern**: 25 hours per week

**Reporting to**: Head of Supporter Services and Head of Retail

**Based at**: Red and White Shop, AESSEAL New York Stadium, Rotherham, S60 1AH.

**Purpose of the Role**: To support the line managers in all shop and ticket office activities in particular through improving and developing business for the club by pro-active sales activity and ensuring the highest standards of customer service.

The role requires working **all** match days, **all **non-match day Saturdays and various hours during the week on an ad hoc basis, (days, evenings and weekends)

Job Duties will include but not be limited to:

- Filling in for senior managers (Head of Retail and Head of Supporter Services) during their absences
- Coordinate the day-to-day operations of both departments
- Ensuring company guidelines are followed
- Maintaining H&S procedures, ensuring a clean and tidy store / stockroom
- Provide training for retail / ticketing employees, where necessary.
- Delegating tasks to retail / ticketing employees, where appropriate.
- Supervise, leading and motivating employees including managing lunch breaks ensuring sufficient cover is on the shop floor at all times.
- Assisting in ensuring stock counts are completed in a timely manner
- Assist in ensuring the timely and comprehensive delivery of ticketing strategy.
- Become fully conversant with all aspects of the ticketing system.
- Become fully conversant with all aspects of the retail EPOS system.
- Setting a standard in Customer Service and work ethic in line with club Ethos.

Person specification:
**Essential**

An understanding of the football fans customer journey in both retail and ticketing settings.

Experience managing employees

Experience in working within a fast paced environment

Experience training new starters

**Desirable**

Experience with using specialist back office systems either EPOS or ticketing, ideally, but not critical.

Interest in working in the sports industry

Experience working in a sports or sports themed organisation

**Diversity**

Rotherham United Football Club is a diverse organisation that values difference and recognises that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions. We are committed to providing equality of opportunity and anti-discriminatory practice for all players, officials, staff, supporters, members of the community, partners and other stakeholders according to their individual needs. Discrimination on the grounds of sex, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin or political belief has no place within the club. Rotherham United is committed to providing each employee, potential employee, customer and service-users equality of opportunity across all areas of the club’s operation. Rotherham United will ensure that equality practices are integral to every process and create an inclusive and positive environment for all.

**Safeguarding**

The club adheres to strict guidelines, policies and procedures when recruiting staff who work with children and/or adults at risk and is committed to ensuring staff receive appropriate safeguarding training suitable to their role/s. Successful applicants are expected to share the club’s approach to safeguarding at all times. Interviewees are required to bring proof of ID to the first interview (valid passport OR birth certificate and NI card) along with proof of right to work I the UK (if applicable). ID documents must be original, photocopies will not be accepted. Outlined above is the specific compliance

Proof of the right to work within the UK will be required for this role

**Job Types**: Part-time, Permanent

Expected hours: No less than 25 per week

**Benefits**:

- Additional leave
- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person


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