Fit Operations

6 months ago


Harrow, United Kingdom Tour Partner Group Full time

**FIT Operations & Client Relations Executive**

Tour Partner Group

Permanent

**The role overview**:
You will be part of the team which provides a professional, comprehensive administrative service to travel businesses, creating and organising tailor-made packages for individual travellers so that they have the best possible holiday experience in the UK and Ireland.

**Responsibilities include**:

- Administration and operation of individual bookings (city packages and car round tours): inserting bookings and dealing with amendments and cancellations
- Ensuring that all bookings are inserted accurately, updated and maintained until after departure in our main booking tool, TPNX.
- Booking additional services such as entrances and transfers for clients
- Ensuring that agreed margin targets per booking are being met
- Preparing hotel and entrance vouchers and sending them to clients within agreed deadlines
- Finding suitable accommodation in the UK and Ireland within budget for round tour bookings
- Dealing with book outs in liaison with clients
- Preparing hotel and B&B descriptions by researching all necessary information
- Assisting with preparing costings and quotes for creative and authentic tailor-made holidays around the UK, within an agreed time frame and agreed presentation style
- Offering exceptional service and developing strong relationships with our customers from around the world, understanding their requirements and matching their expectations; investigating complaints/comments from clients
- To develop and support specific FIT client relationships as assigned from time to time
- Taking part in the emergency mobile rota of the FIT department
- Communicating with clients and suppliers on a daily basis

**Additional Tasks**:

- Assisting with sourcing additional stock from suppliers when required
- Development and management of Operations reports
- To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed,  for business reasons such as productivity,  expertise absence, illness etc.).”

**Your profile**:

- Friendly personality, very customer orientated
- Fast learner and adaptable
- Good communicator
- Work experience in travel, destination knowledge (UK & Ireland)
- You are fluent in English, written and spoken. German language skills would be an advantage
- Team spirit, professional, focused & result orientated, initiative and financially aware
- Attention to detail, accuracy and consistency are essential
- Good time-management and organisational skills
- Proficiency in Microsoft Office Packages (Outlook, Word, Excel, PowerPoint); Tourplan experience is an advantage

**We offer**:

- Hybrid Working
- Employee Assistance Programme
- Gym membership contribution
- A position with responsibility and variety
- Coaching and development on the job. We commit to help you be your best
- A positive, good energy team where we help one another succeed
- An international environment: our multinational team work with international clients
- A modern office in Sandyford/Dublin with excellent transport links

**Skills**:

- Good communication skills
- Accuracy
- Good time management
- IT literate

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£29,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Tourism/Hospitality: 1 year (preferred)

**Language**:

- German (preferred)

Work Location: In person


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