Pharmacy Software Trainer

**Permanent Pharmacy Software Trainer required for locally homegrown business based in Saintfield covering Northern Ireland.**

**Job Summary**:
**KEY DUTIES & RESPONSIBILITIES**:

- Establish and deliver software training programmes to clients.
- Assess individual and group training needs to establish users’ knowledge/capability of software programme.
- Prepare and update all training materials.
- Deliver training to users on an individual or group basis.
- Monitor all trainees’ progress, guaranteeing the necessary experience is attained.
- Maintain individual and group training records in compliance with GDPR.
- Train new employees on proper use of hardware and software.
- Perform regular client training on system security.
- Evaluate the effectiveness of each training session.
- Review company policies on computer use and cyber security.
- Correct errors, balance system resources, and troubleshoot all computer problems within areas of expertise.
- Create a system of communication with the client and company that will improve efficiency.
- Document irregularities and work to find solutions.
- Collect information and statistics and present it at company meetings.
- Develop and pitch ways to improve efficiency.
- Research developments to remain up to date as emerging strategies are formed.

**Customer Service**
- Develop and improve customer relationships and ensure a working environment exists where customer satisfaction is paramount.

**Health, Safety & Environmental**
- Support and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures.

**Quality**
- Establish and promote best practice and a commitment to delivering a quality service.

**General**
- Provide general support to the Company and assist with overflow work as needed.
- Be prepared to work evenings and weekends if required.
- Participate in and attend sales, training and marketing meetings as required.
- Proactively contribute to creating a good team atmosphere.
- Monitor own development towards business and individual objectives.
- Keep personal IT skills and knowledge up to date.
- Any other duties required to fulfil the role

**Essential Criteria**:

- Proven work experience as an IT Trainer, Technical Trainer or similar role.
- Ability to provide clear and accurate advice and information to a variety of audiences, both verbally and in writing.
- Excellent administrative, organisation, analytical and technical skills.
- A patient and friendly approach to training with the ability to motivate others.
- Proficient in Microsoft Office including Word, Excel & PowerPoint.
- Understanding of data privacy standards.
- Excellent team player balanced with the ability to work independently on own initiative.
- Excellent time management skills, with ability to work to tight deadlines.
- A positive, professional, and resilient approach with a commitment to delivering a quality service.
- Confident in delivering meetings and presentations.
- 2-3 years in a customer service environment.
- Flexible approach to working hours, including evenings and weekends.
- Willingness to carry out duties outside of core role as required to meet the needs of the business.
- Full clean driving license.
- Fluent in English - verbal and written.

**Desirable Criteria**:

- 2-3 years Dispensing Technician/general pharmacy experience including use of and understanding of pharmacy software system.
- Additional certification in training (e.g. Certified Technical Trainer).

**Company Benefits**:

- Excellent Salary and expenses
- Company Vehicle
- Mobile Phone and Laptop
- Company Bonus
- 30 Days holiday
- Long Service Awards
- Company Sick Pay
- Long Service Awards

**Salary: £27,000 - £29,000 per annum (DOE)**

For further information contact Tanya Lyttle at GenTech Recruitment on 028 92679668

**Job Type**: Permanent

**Salary**: £27,000.00-£29,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person