Associate Managing Consultant

7 months ago

London, United Kingdom Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Associate Managing Consultant

All About the Role

Make an Impact as an Associate Managing Consultant, Specialized Product Delivery (SPD), Advisors Client Services

Advisors Specialized Product Delivery is an execution-oriented client facing team that applies proven, accredited change skills and associated experience to partner with clients and help them drive measurable value by:

- Project management and delivery of new and complex products/platforms and services to market smoothly and efficiently

Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
- Acts as the knowledge expert on new and complex products and the most effective means of delivery
- Development of delivery resources that articulate all assets and functions to be coordinated
- Strengthening client’s internal skills, knowledge, and experience in critical areas

As an Associate Managing Consultant, Specialized Product Delivery you will be responsible for the successful delivery and implementation of a comprehensive SaaS platform analytics solution that enables the ingestion & syndication of data to drive value for our clients.

In this role, you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our clients. You will develop a deep understanding of product features / functionality and how these can be utilized to drive value for our clients

Your Responsibilities
- Leads assigned delivery projects to ensure contractual objectives and delivery on-time goals are met
- Supports the product delivery process by developing delivery artifacts and by completing assigned tasks for the delivery process
- Conduct platform demonstration and training sessions
- Manage user-onboarding process and effectively partner with users to improve their ability to leverage insights and data to drive business decisions
- Assist clients with platform customization
- Helps identify customer needs/pain points and leverages the SaaS platform analytics solution develop dashboards and perform analysis to draw insights
- Expertise in transforming data into insights and visualization, with an ability to deliver and support decision makers using the insights
- Analyzes data from product delivery projects and reports on performance relative to success metrics
- Develops and maintains strong working relationships, with partners in other business functions to complete delivery and customer support tasks
- Act as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
- Researches and delivers solutions for complex problems and responds to inquiries on troubleshooting queries for customers
- Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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