Sales and Customer Care Consultant
3 weeks ago
**Job Description**:
- Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.- We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and are available 24/7, 365 days a year.- The Customer Care team are now seeking a talented Sales and Customer Care Consultant to join the team based in our offices in Charlton (Near North Greenwich).- Location: Our Charlton office in London.- Hours: 37.5- Department Size: 25- Reporting into: Sales and Customer Care Assistant Manager- Besides a competitive salary, we can offer you:
- Performance bonus schemes dependent on the type of role you are in
- A pension that both you and the company contribute too
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- A chance to be part of a fun and caring team that support each other
- Here is a breakdown of what you’ll be doing:
- Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
- Ensure exemplary levels of customer service are displayed at all times
- Take responsibility to improve product knowledge and advise customers on purchases
- Take every opportunity to up-sell and ‘accessorize outfits and perform against targets set by Premier management.
- Increase sales by being aware of current trends, styles and availability of products on NET-A-PORTER and MR PORTER websites
- Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity
- Liaise with other departments as necessary to meet customer demands
- Anticipate, identify and resolve problems that could delay the release or movement of shipments
- Report to the Team Leader in the event of any customer query or complaint concerning the Premier Service
- Manage workload effectively
The type of person we are looking for:
- Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
- A genuine interest in fashion and current trends
- Ability to display clear and positive communication skills
- Ability to use own initiative and proven track record of having solved problems successfully
- Excellent time management skills and the ability to meet strict deadlines
- Proficient computer and analytical skills
- Flexible approach towards travel in instances where training or workshops may be provided at another site
- Self Confidence
- Ability to work under pressure in order to reach customer SLA’s
- ‘Customer First’ approach
- Excellent team working skills and individual work ethic- _
Experience Level: Entry level
Workplace Type: Hybrid
-
Sales and Customer Care Consultant
2 weeks ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full time**Job Description**: - Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.- We have 9 distributions centres and 11 Customer Care centres who...
-
Sales and Customer Care Consultant
2 weeks ago
Charlton, Greater London, United Kingdom YOOX NET-A-PORTER GROUP Full timeJob Description: Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including sameday delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in...
-
Sales and Customer Care Consultant
2 weeks ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
Customer Care Relations Consultant
3 weeks ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
London Premier Customer Care Consultant
1 month ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
London Premier Customer Care Consultant
4 weeks ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
Customer Care Operations Consultant
3 weeks ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
Customer Care Relations Consultant
2 weeks ago
Charlton, Greater London, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
Customer Care Operations Consultant
2 weeks ago
Charlton, Greater London, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
London Premier Customer Care Lead
4 weeks ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
Customer Sales Advisor
4 weeks ago
Charlton, United Kingdom Dingo Recruitment Ltd Full timeWe require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties.This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with; * An excellent career in a stable, growing business * Investment in your training and...
-
Customer Care Training Content Writer
3 weeks ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
Customer Care System and Tools Support
2 weeks ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
Customer Care System and Tools Support
3 weeks ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. - We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
Customer Experience Content Editor
3 weeks ago
Charlton, United Kingdom YOOX NET-A-PORTER GROUP Full timeOur global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different...
-
Customer Service Assistant
2 weeks ago
Charlton, United Kingdom TeamSport Full time**Customer Sales Service Assistant** TeamSport Indoor Karting creates a safe, unique, and exciting experience for everyone! We are now recruiting for Customer Sales Service Assistant - Host/ Marshal to work on and off the track, face to face with our customers. **About the Opportunity** We are recruiting for a customer-facing, split role position which we...
-
Sales Advisor
2 weeks ago
Charlton, United Kingdom Priority Recruitment Full time**Sales Advisor** **Charlton** **£23,000 Basic** Whether you are an experienced Customer Service Advisor or looking to kickstart a career in sales, this could be the perfect opportunity for you! We are partnered with an exciting nationwide Self Storage organisation with a market-leading proposition, looking to strengthen their team. Our client is a...
-
Sales Colleague
4 weeks ago
Charlton, United Kingdom Currys Full time**DESCRIPTION**: **Sales Colleague** Charlton Currys, Charlton (L02311) Permanent Part Time 8-15 hours per week, with flexibility to work additional hours £10.50* per hour plus an average bonus per hour of 89p (*rising to £10.80 on successful completion of probation period) Plus an additional London allowance of £1.00 per hour Our passion at...
-
Sales Colleague
4 weeks ago
Charlton, United Kingdom Currys Full time**DESCRIPTION**: **Sales Colleague** Charlton Currys, Charlton (L02311) Permanent Part Time 15-30 hours per week, with flexibility to work additional hours £10.50* per hour plus an average bonus per hour of 89p (*rising to £10.80 on successful completion of probation period) Plus an additional London allowance of £1.00 per hour Our passion at...
-
Sales Colleague
2 weeks ago
Charlton, United Kingdom Currys Full time**DESCRIPTION**: **Sales Colleague** Charlton Currys, Charlton (L02311) Permanent Full Time and Part Time 8-39 hours per week, with flexibility to work additional hours £10.50* per hour plus an average bonus per hour of 89p (*rising to £10.80 on successful completion of probation period) Plus an additional London allowance of £1.00 per hour...