Online Merchandiser

1 month ago

Eastleigh, United Kingdom B&Q Full time

**About the role**

**Online Merchandiser**

**12 Month Fixed Term Contract**
**£27,000 - £37,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working**
**Southampton, Store Support Office**

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a **Online Merchandiser **and you’ll be a big part of this.

**Key responsibilities**

To deliver continued sales growth, build AOV and to improve add to basket through B&Q and Trade-point ecommerce platforms for a specific category.
- Identify opportunities for increasing revenue using web analytics tools to improve key performance metrics such as conversion, bounce rate, AOV and page views
- Implement our SEO strategy to drive quality, relevant traffic, ensuring “Best in class” customer & search engine experience.
- Support the various customers shopping missions, including how devices influence the customer and championing the online customer experience with a view to improving conversion & customer satisfaction.
- Influence the Trading Teams to drive a strong promotional plan and online range extensions.
- Take ownership of on-site category merchandising, driving cross/up-sell to increase AOV, with responsibility to analyse impact and optimise
- Review performance of merchandising and making iterative improvements to maximise sales.
- Liaise across the E-Commerce and trading team to ensure that any relevant marketing activity (publications and promotions) are supported on the website
- Successfully manage the automated product recommendation tool and on-site search tool to increase average order values.
- Manage the removal and additions of products for owned categories.
- Works with Marketing, Commercial, Retail operations, Online Development & Design, product content, PMO/Range teams, Finance and Kingfisher to effectively deliver the digital objectives and support our customers
- Supports the customer so that can achieve objectives on our digital platforms.

**Required skills & experience**
- Great attention to detail and a high standard of numeracy (including strong Excel skills).
- Understanding of search engine optimisation and conversion rate optimisation
- Experience in using Web Analytics to drive insight and identify key opportunities for improvement.
- Commercial understanding with the ability to select products, price points and promotions that will drive sales.
- Ability to organise and prioritise many tasks and work calmly under pressure.
- Flexible, enthusiastic, and motivated with the ability to work to targets in a deadline driven environment.
- Proven ability to brief and shape online creative for onsite promotions.
- Previous experience operating in an online retail environment.
- Ambition and drive to learn / develop new skills.
- Able to motivate others and create effective networks of people who can give you what you need.
- People management skills would be preferable.
- Microsoft office skills

**What's in it for me?**

As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

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