Sales....trade Counter Assistant Timber Merchant

3 weeks ago

Wisbech, United Kingdom ENGLISH BROS LTD Full time

**The role**

The trade counter assistant is responsible for delivering excellent customer service, exceeding customer’s needs and expectations. Provide advice and recommendations for products and services. Maximise sales using a proactive approach. Process customer orders efficiently and accurately. Working as part of a team and contributing to the overall success of the retail side of the business.

**Responsibilities and Activities**

1. Assist in the day to day retail operations.
- Processing customer details and orders.
- Advise customers on products and services.
- Raise quotations. Fencing, timber, manufactured goods (gates, Sheds.
- Respond to enquiries or relay the enquiry to the appropriate person.
- Picking of customer’s orders.
- Ensuring the shop/company standards and product displays are maintained to the highest standard possible.
- Replenish stock, rotate and clean stock on shelves.
- Inform appropriate person if stock is low.
- Schedule deliveries.

2. Maximise Sales.
- Provide quotes.
- Clean and update displays and notice boards.
- Inform customers of special offers.
- Utilise up selling techniques.

3. Support staff.
- Liaise and guide company delivery drivers.
- Provide correct information to retail yard employees.
- Provide correct, legible information to manufacturing employees in the workshop.
- Liaise with drivers making deliveries to the company.
- Liaise with design and timber frame employees.

4. Perform other related duties as required.

**Skills and Abilities**

1. Knowledge
- Experience in a customer facing role.
- Experience of EPOS systems.
- Experience of product promotion.

2. Skills
- Analytical and problem solving skills.
- Decision making skills.
- Effective verbal and listening communication skills.
- Numerical skills.
- Time management skills.
- Prioritising skills.
- Be able to work under pressure.
- The ability to be able to identify customer needs and requirements.
- Confidence to deal with a variety of customer situations and queries.
- Excellent organisational skills.

3. Person Attributes
- Honest and trustworthy.
- Punctual.
- Respectful.
- Cultural awareness and sensitivity.
- Be flexible.
- Demonstrate sound work ethics.
- Can do attitude.
- Natural, confident communicator.
- Team player.

Long hours may be spent standing within the retail shop environment. Some lifting of supplies and materials will be required. Occasional work in the yard area.

**Salary**: £25,000.00-£26,000.00 per year

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
- Working in timber sales: 1 year (preferred)

Work Location: In person

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