Senior Client Operation Executive

2 weeks ago

London, United Kingdom Starcom Full time

**Company Description**

Starcom is the Human Experience Company; we believe that our clients’ competitive advantage lies in understanding people better, and acting on that understanding faster than the competition.

The future lies in bringing together media, creativity and data to create powerful experiences that will drive faster growth. We are the flagship Publicis Media agency to do this through our Power of One client teams that span clients such as Stellantis,P&G, Samsung, P&O and Visa.

We work differently to most agencies and base many of our models on consultancy ways of working to build a more agile workforce in this hybrid world. We complement our account teams with Squads - small teams that work for a short period to solve a specificbrief. We hold cross discipline Sprints to crack client briefs at speed. These processes are designed to fuel high performance and fast results through collaboration.

Even in this most challenging period, Starcom has had an exceptional 12 months. We have welcomed brilliant clients such as Stellantis, Ferrero, Axa, KP Snacks and E.ON into the fold. Our client satisfaction scores are among the highest in the market, significantlyabove agency norms. We place a huge focus on our team and have driven flagship DEI and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make "Brave Plays" in how they approachtheir work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work in 2021.

Starcom operates in over 100 markets across the world. We have very close ties to our global HQ in Chicago who encourage learning and sharing best practice with our colleagues around the world. We are part of Publicis Groupe.

As the Client Operations Senior Executive, you will assist the Client Operations Manager to drive efficiencies by evolving and streamlining processes through automation, simplification, deduplication, and standardisation. You will promote and police theSamsung best practice model and offer process guidance & support to the wider teams.

You will liaise closely with the Samsung global team in the US, Finance and resources to align on best practices and ensure deadlines are met for the Samsung team. You will work with both planning and activation teams at Starcom in the UK, globally, as wellas local market teams across the EU region and with our creative agency counterparts to ensure that all teams are adhering to correct processes, templates, and taxonomy.

In addition, you will be:

- Pro-actively work with Planning & Activation teams to monitor budget vs spend on Media Ocean trackers and maintain PO closure tracker ensuring MSA deadlines are adhered to.
- Track and assist Client Ops Manager in providing regular updates to leadership for invoice rejections, outstanding DCs, write-offs, late/missed bookings, booking reconciliation status, IPS queries exceeding set SLA, aged debt and unbilled.
- Update and analyse key financial and operational reports as necessary with Operations Manager to assist with preparing monthly/weekly reports and other data as required by the client/internal teams.
- Work directly with the junior exec to make sure the data presented to senior management is accurate and completed within deadline.

**Qualifications**

What are we looking for?

At Starcom, we’re all about growth: for our clients, for the team and for you as an individual. For this reason, we’re not asking for someone to have specific media agency experience, but you will have an understanding of how that environment works. A highlymotivated individual with key attention to detail, numbers, and strong organisation skills.

In addition, you’ll have:

- A track-record of developing innovative and creative communication proposals in a planner or strategist role.
- Experience creating actionable communication strategies and/or planning guidelines and working closely with colleagues, partners and clients to land this globally or locally
- Experience working on new business pitches and feel comfortable delivering strategy with senior clients at pace.

**Additional Information

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